Fortinet FortiProxy 2000G 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-XY2KG-211-02-12)

Teams evaluating the Priority RMA tier for the first time can align this 1-year subscription to an existing annual FortiCare renewal without committing to a multi-year term. If the FortiProxy 2000G suffers a hardware failure, Fortinet dispatches a replacement unit targeting arrival at the registered site within 4 hours of the RMA case being opened, cutting the standard next-business-day window to the same operational day. For web proxy infrastructure sitting inline on outbound enterprise or guest traffic, that difference in recovery time is directly reflected in how long users remain unable to reach cloud applications and web services.

Overview

The FortiProxy 2000G is a purpose-built explicit web proxy appliance for large enterprise and campus environments. It delivers SSL/TLS deep inspection, URL and web category filtering, application control, and Cloud Access Security Broker (CASB) functions on dedicated hardware, without sharing compute resources with a perimeter firewall. This 4-Hour Hardware Delivery Priority RMA subscription is an add-on to FortiCare Premium or Elite and upgrades the hardware replacement commitment from standard advance-replacement shipping to the fastest tier Fortinet offers. A failed unit triggers a dispatch obligation targeting 4-hour on-site arrival, keeping proxy-dependent traffic controls as close to continuously available as a hardware replacement model allows. The table below shows how Priority RMA eligibility and response expectations differ across FortiCare tiers.

Who it suits

This 1-year subscription suits large enterprise security teams, campus IT departments, and managed service providers that operate the FortiProxy 2000G as a primary inline control point and cannot accept next-business-day hardware logistics as a recovery plan. Financial institutions with compressed trading windows, healthcare networks where proxy-gated EMR access is patient-critical, and higher-education environments with peak enrollment periods all face scenarios where a 4-hour replacement SLA measurably changes the outcome of a hardware failure. Organizations that review support contracts annually and want to evaluate the Priority RMA tier before locking in a longer term will find the 1-year SKU the right entry point.

Buying from DataCenter360.ca

DataCenter360.ca supplies FC-10-XY2KG-211-02-12 as an electronic license delivered worldwide, with no hardware to ship. This 1-year term gives teams the flexibility to validate Priority RMA coverage against actual operational requirements and choose a longer term at the next renewal based on confirmed value. The subscription price is in Canadian dollars; contact DataCenter360.ca for volume pricing or co-terming assistance to align this add-on with an existing FortiCare Premium or Elite contract end date on the same appliance.

Frequently asked questions