Fortinet FortiProxy 2000G FortiCare Premium Support, 1-Year (FC-10-XY2KG-247-02-12)

A 1-year FortiCare Premium contract is a practical choice for organizations in the early stages of a FortiProxy 2000G deployment or those running annual budget cycles. At $9,574.47, it delivers full Premium-tier coverage for twelve months without requiring a multi-year commitment, giving security teams flexibility to reassess coverage levels as the deployment matures and requirements become clearer.

Overview

FortiCare Premium raises the support tier to 1-hour Severity-1 response, telephone access to Fortinet engineers, and advanced hardware replacement. Under Essential, a replacement ships only after the failed unit is received; Premium ships first, reducing downtime for high-traffic proxy deployments. Premium also unlocks eligibility for Priority RMA add-ons (svc codes -210- Next Calendar Day and -211- 4-Hour), which are not available under an Essential contract. The table below compares all three FortiCare tiers for the FortiProxy 2000G.

Who it suits

This contract is suited to organizations where proxy availability directly affects user productivity or compliance posture. Financial services, healthcare networks, and enterprise campuses routing large populations through the FortiProxy 2000G cannot absorb a next-business-day response window during a critical outage. Telephone support allows engineers to work through log analysis and configuration problems in real time rather than relying on asynchronous ticket responses when the window matters most. The 1-year term keeps procurement aligned with annual approval cycles while maintaining full Premium-tier coverage throughout the period.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This subscription is electronic delivery, fulfilled worldwide with no physical shipment. The 1-year term suits new deployments and annual renewal workflows. Contact DataCenter360.ca for multi-unit pricing or to bundle this contract with other Fortinet support renewals.

Frequently asked questions