Fortinet FortiProxy 2000G 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-XY2KG-212-02-36)

A 3-year 4-Hour On-Site Priority RMA contract aligns the FortiProxy 2000G support lifecycle with medium-term infrastructure plans and removes the overhead of annual renewals. Over the 36-month coverage period, a Fortinet-certified field engineer is dispatched to your location within four hours of any confirmed hardware failure, with replacement hardware ready on arrival. The entitlement is delivered electronically worldwide and activates from the date the license key is registered in FortiCare, running continuously for three years without mid-cycle gaps.

Overview

FortiCare Priority RMA (service code 212) adds on-site engineer dispatch and advance hardware replacement to the base FortiCare support tiers. This 3-year term provides uninterrupted 4-hour on-site coverage for 36 months from the activation date. It must be paired with an active FortiCare Premium or FortiCare Elite contract on the same FortiProxy 2000G serial number. For teams managing multi-year capital budgets, the 3-year term consolidates three annual renewal cycles into a single procurement event and simplifies the contract calendar.

Who it suits

The 3-year term suits organizations that have standardized on the FortiProxy 2000G as their long-term secure web gateway platform and want consistent on-site coverage through the appliance’s mid-life period. Data centers, financial institutions, and managed service providers running multiple FortiProxy 2000G units often consolidate contracts onto a 3-year cycle for simpler renewals and predictable support budgeting. Teams that have experienced the business cost of extended proxy downtime — blocked workforce productivity or a security inspection gap during appliance failure — find a multi-year on-site commitment straightforward to justify in a capital expense review.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. FC-10-XY2KG-212-02-36 is an electronic entitlement; delivery is worldwide and no hardware is shipped. The license key arrives by email after order confirmation and registers against your serial number in FortiCare. If you are co-terming this add-on with an existing FortiCare Premium or Elite contract, contact DataCenter360.ca to confirm end-date alignment before purchasing.

Frequently asked questions