Fortinet FortiProxy 4000G 4-Hour Hardware & Onsite Priority RMA, 5-Year (FC-10-XY4KG-212-02-60)

A 5-year support commitment on a FortiProxy 4000G signals that the appliance is settled into a permanent position in the network and the priority is keeping it running, not managing renewal calendars. FC-10-XY4KG-212-02-60 provides on-site engineer dispatch and hardware replacement within 4 hours for the full span of a long-lifecycle deployment.

Overview

This add-on ties the 4-Hour On-Site RMA service to the FortiProxy 4000G for five consecutive years. Over that period, the appliance may go through firmware major-version transitions, policy migrations, and staff changes, but the hardware-response commitment stays constant: a Fortinet field engineer on site within 4 hours of a confirmed fault. The add-on requires a concurrent FortiCare Premium or FortiCare Elite contract on the same serial number and cannot be purchased without one. The table below outlines where Priority RMA fits within the FortiCare tier structure and the base-level response commitments each tier carries.

Who it suits

The 5-year term is appropriate for organizations that have standardized on the FortiProxy 4000G for a defined infrastructure cycle and want to eliminate support renewal overhead for the life of that cycle. Data centers, large enterprises, and managed security providers running the 4000G in high-availability configurations typically carry uptime obligations that make the 4-hour on-site window a contractual necessity rather than a convenience. At the 5-year term length, the per-year cost of the Priority RMA add-on is the lowest across the three available term options, which matters when budgeting across a multi-appliance FortiProxy deployment.

Buying from DataCenter360.ca

FC-10-XY4KG-212-02-60 is available from DataCenter360.ca, an authorized Fortinet Select Partner, with electronic delivery worldwide. Because the 5-year term typically covers the remaining planned service life of an appliance, our team recommends confirming the appliance’s purchase date and current FortiCare status before ordering. Same-business-day electronic delivery applies to orders placed during business hours.

Frequently asked questions