Fortinet FortiProxy 400E FortiCare Premium Support, 1-Year (FC-10-XY400-247-02-12)

Keeping the FortiProxy 400E under a high-priority support agreement is a sound decision for any team that depends on the appliance to enforce web policy and inspect SSL traffic across a branch office or mid-sized organization. FortiCare Premium provides a 1-year hardware support contract with a 1-hour critical-issue response SLA, direct telephone access to Fortinet engineers, and advance hardware replacement that ships a new unit to your site before the faulty one is returned.

Overview

FortiCare Premium delivers meaningfully faster support than the Essential tier across every failure scenario that matters. Critical issues receive a 1-hour response SLA rather than next-business-day, telephone access connects you directly to a Fortinet engineer rather than requiring portal submission, and hardware failure is handled through advanced replacement, with a replacement unit shipping to your site before you return the defective appliance. The plan also makes the FortiProxy 400E eligible for the Priority RMA add-on, which compresses replacement shipping timelines further when needed. Firmware updates, online diagnostic tools, and the Fortinet asset management portal are included at all service tiers. The table below shows how Premium sits relative to Essential and Elite.

Who it suits

FortiCare Premium is the right match for network and security teams managing a FortiProxy 400E in environments where extended appliance downtime carries a direct operational cost. If users route through the 400E for web access and SSL inspection, a next-business-day response window means hours of degraded or blocked productivity for every seat behind the proxy. Premium’s 1-hour SLA and advance-replacement logistics reduce that window substantially. Organizations with internal uptime requirements for security controls, whether contractual or compliance-driven, will also find Premium a better documented commitment than the Essential tier.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet channel partner and carries FortiCare Premium support contracts for the FortiProxy 400E with electronic delivery worldwide. The license activates against your appliance serial number through the FortiCare portal and is confirmed by order number. Multi-year pricing and co-term alignment with an existing support contract are available on request. Reach out to DataCenter360.ca to confirm coverage dates or get a quote before your current term expires.

Frequently asked questions