Fortinet FortiProxy 400G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-XY40G-212-02-12)

When a FortiProxy 400G appliance underpins your organization’s web filtering or SSL inspection, hardware failure creates immediate operational pressure. This 1-year 4-Hour Hardware and Onsite Priority RMA contract (FC-10-XY40G-212-02-12) adds the fastest hardware-recovery tier available for the XY40G: a Fortinet-certified engineer dispatched to your site and a replacement unit delivered within four hours of case confirmation. Activating this add-on requires an active FortiCare Premium or Elite subscription on the same device.

Overview

The 4-Hour Hardware and Onsite Priority RMA service (service code 212) extends your FortiCare coverage with a committed on-site response. When a hardware fault is confirmed on the FortiProxy 400G XY40G, Fortinet coordinates dispatch of a certified field engineer and ships a replacement unit to arrive within four hours, reducing the restoration window to the shortest available tier. This add-on is not included in any FortiCare base tier; it must be purchased separately and requires FortiCare Premium or Elite to be active on the covered device. The table below shows how the Priority RMA add-on interacts with the three base FortiCare tiers.

Who it suits

This 1-year contract suits organizations that have recently acquired or renewed the FortiProxy 400G XY40G and want immediate, single-year coverage at the highest hardware-recovery level. IT teams that align support renewals to annual fiscal or budget cycles find the 1-year term straightforward to track alongside other annual licenses. Sectors where proxy downtime carries direct compliance or productivity consequences, including finance, healthcare, and government, gain the most from the on-site engineer commitment compared to a standard return-and-replace process.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-XY40G-212-02-12 is in stock and delivered worldwide as an electronic license. A 1-year purchase lets your team validate coverage fit against an annual renewal cycle before committing to a longer term. Renewal pricing for a subsequent 1-year or multi-year term is available on request. Contact the DataCenter360.ca team to confirm FortiCare base plan status before ordering, or to discuss volume pricing if you have multiple XY40G units to cover.

Frequently asked questions