Fortinet FortiProxy 400G FortiCare Premium Support, 1-Year (FC-10-XY40G-247-02-12)

When a proxy appliance sits in the path of every outbound web request, a critical fault stops work across the organization. FortiCare Premium for the FortiProxy 400G (XY40G) backs that appliance with a 1-hour response SLA for P1 issues, 24×7 TAC phone and ticket access, and advanced hardware replacement. IT teams get a defined recovery window without relying on next-business-day timelines.

Overview

FortiCare Premium (svc_code 247) is Fortinet’s mid-tier support plan, positioned above Essential and below Elite. For the FortiProxy 400G, the key operational benefit on a 1-year term is clarity of SLA from day one: Fortinet TAC engineers engage within 1 hour of a P1 case, any time of day or night, via telephone or ticket. Telephone support is included, so teams are not limited to ticket queues during an active outage. Advanced hardware replacement ships a unit before the failed appliance is returned, reducing physical downtime compared to return-and-replace. Premium also unlocks eligibility for the Priority RMA add-on (svc_code 210) if even faster replacement is required. Firmware updates, the Fortinet support portal, and the asset management dashboard are all included for the full 12-month term.

Who it suits

This 1-year plan suits organizations evaluating FortiProxy 400G as a new deployment and wanting to confirm fit before committing to a multi-year term. Security-first environments that require documented SLA commitments for compliance audits benefit from the 1-hour P1 SLA and the telephone support channel. Teams running active SSL inspection or explicit proxy configurations where even brief outages carry business impact will appreciate the defined response window. The plan also works well for budget cycles that renew annually or for deployments that may scale to a different appliance tier within the year.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This 1-year FortiCare Premium subscription for the FortiProxy 400G is sold as an electronic license, registered to your organization’s serial number through Fortinet’s licensing portal. No hardware shipping is involved, and the entitlement is delivered worldwide. Orders are processed on the same business day upon payment confirmation. DataCenter360.ca provides the registration details and order confirmation needed for your procurement records.

Frequently asked questions