Fortinet FortiSwitch 108F FPOE FortiCare Elite Support, 1-Year (FC-10-F108F-284-02-12)

SKU: FC-10-F108F-284-02-12

Original price was: CAD$133.12.Current price is: CAD$124.80.

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FC-10-F108F-284-02-12 is a 1-Year FortiCare Elite Support contract for the FortiSwitch 108F-FPOE, delivering 24×7 TAC access, next-business-day advance hardware replacement, and proactive account management, available worldwide via electronic delivery.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

When a PoE switch goes down, access points drop, IP phones go silent, and IoT devices lose power along with their network connection. The 1-Year FortiCare Elite contract (FC-10-F108F-284-02-12) keeps your FortiSwitch 108F-FPOE covered for exactly one renewal cycle, giving IT teams that reassess vendor support annually the option to evaluate coverage tiers each year without locking into a multi-year commitment. This term is the entry point to Elite-tier service and the right choice when your deployment is in its first year or when budget cycles require annual authorization.

What it covers

FortiCare Elite (service code 284) is Fortinet’s highest standard support tier for the FortiSwitch 108F-FPOE. The 1-Year term includes 24×7 access to Fortinet’s Technical Assistance Center (TAC), next-business-day advance hardware replacement so a spare unit ships before you return the failed one, firmware updates and security patches, and web-based case management. Elite adds proactive account management on top of Premium-level response: a named support account manager, quarterly health checks, and proactive notifications about firmware advisories and known issues relevant to your FS-108F-FPOE deployment.

Who needs it

The 1-Year term is the right fit for organizations that run annual IT budget reviews, for newly deployed FortiSwitch 108F-FPOE units where the team wants to evaluate support experience before committing longer, or for locations where the switch is non-critical and a year-to-year renewal cadence is acceptable. It is also appropriate for managed service providers who bill clients on annual contract cycles and need their support contracts to align with client agreements.

Activation & delivery

FC-10-F108F-284-02-12 is an electronic service contract. After purchase, Fortinet issues a license key delivered by email, which you register in the Fortinet Support Portal (support.fortinet.com) against the serial number of the target FS-108F-FPOE unit. The 1-year coverage period begins on the registration date. No physical shipment occurs. Registration takes a few minutes, and TAC entitlement is active immediately once the contract is linked to the device serial number. DataCenter360.ca delivers the key information by email upon order processing.

One service vs the bundle

FC-10-F108F-284-02-12 is a standalone FortiCare Elite support contract only. It does not include FortiGuard security subscription services such as FortiGuard Web Filtering, Application Control, or Intrusion Prevention. For FortiSwitch devices managed through a FortiGate, the FortiGuard subscriptions relevant to traffic inspection typically reside on the FortiGate, not the switch. If your FS-108F-FPOE is managed in standalone mode and you need additional services, those are separate SKUs. This contract covers hardware support and TAC access for the switch itself.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling service contracts worldwide. The 1-Year term carries the lowest initial outlay of the three available terms for this switch, making it a straightforward way to activate Elite coverage today and decide at renewal whether to step up to a 3-year or 5-year contract. Orders are processed quickly, and the license key is delivered electronically to your email address with no shipping delays regardless of your country.

Frequently asked questions

What is the difference between FortiCare Elite and FortiCare Premium for the FortiSwitch 108F-FPOE?
FortiCare Premium (service code 247) includes 24×7 TAC access and next-business-day advance hardware replacement. FortiCare Elite (service code 284, this SKU) adds a named support account manager, quarterly proactive health reviews, and proactive notifications about firmware advisories affecting your specific device. Elite is the higher tier and is suited to deployments where proactive engagement matters.
Does this contract cover the full PoE budget on the FortiSwitch 108F-FPOE?
FortiCare Elite is a support and hardware replacement contract, not a power warranty. It covers TAC assistance and advance replacement of the switch unit itself. The PoE capability of the FS-108F-FPOE is a hardware feature covered under the advance replacement entitlement if the unit fails.
Can I renew or upgrade this 1-year contract to a longer term before it expires?
Yes. You can purchase a new term contract before expiry and register it against the same device serial number. If you decide to move to a 3-year or 5-year term at renewal, those SKUs are FC-10-F108F-284-02-36 and FC-10-F108F-284-02-60 respectively. DataCenter360.ca can assist with renewal quotes.
Is this contract valid for a FortiSwitch 108F-FPOE unit located outside Canada?
Yes. FC-10-F108F-284-02-12 is a software and support service delivered electronically and is available worldwide. Hardware advance replacement logistics are coordinated through Fortinet’s global support infrastructure. Only FortiSwitch hardware units (not service contracts) are subject to regional distribution restrictions.
How quickly does TAC respond under a FortiCare Elite contract?
FortiCare Elite includes 24×7 TAC coverage. Initial response times follow Fortinet’s priority-based SLAs: Severity 1 (network down) targets a 15-minute initial response, Severity 2 targets 2 hours, and Severity 3 and 4 follow next-business-day targets. Exact SLA terms are published in Fortinet’s FortiCare service description.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiSwitch-108F-FPOE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiSwitch

MPN

FC-10-F108F-284-02-12

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