Fortinet FortiSwitch-124E-FPOE FortiCare Premium, 1-Year (FC-10-S12FP-247-02-12)

Running 24 PoE+ ports through an FS-124E-FPOE is seamless until something fails at 11 pm. FortiCare Essential leaves you waiting until the next business morning for critical help. This one-year Premium contract changes that: around-the-clock TAC access, a one-hour severity-1 response window, and next-business-day advance hardware replacement keep the switch supported at every hour.

What FortiCare Premium Covers for the FortiSwitch-124E-FPOE

FC-10-S12FP-247-02-12 provides the following for the duration of the one-year term:

• 24×7 access to Fortinet’s Technical Assistance Center by phone, web portal, and email
• One-hour response commitment for P1 (severity-1) incidents
• Next-business-day advance hardware replacement — Fortinet ships the replacement before the defective unit is returned
• Firmware updates and security patches through the Fortinet Support Portal
• Full access to online case management, upgrade tools, and Fortinet’s knowledge base

FortiCare Tier Comparison

FortiCare Premium sits between Essential and Elite. The table below summarizes the key differences across tiers for FortiSwitch products:

Who Needs This Contract

The FS-124E-FPOE’s full-PoE+ capability makes it the default choice for deployments where every port may power a device: IP phones, access points, door-access controllers, or cameras. Those environments run around the clock, and so does their switching infrastructure. Premium is worth considering for any organization that cannot afford to wait a business day for Fortinet’s assistance when a critical error surface.

Activation and Delivery

After purchase from DataCenter360.ca, the license key is delivered electronically, usually within the same business day. Activation takes place in the Fortinet Support Portal under the registered serial number for the FS-124E-FPOE. Coverage begins from the activation date, not the purchase date, and ties directly to the device rather than a physical location.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with a straightforward ordering process for service contracts. Whether you are activating support on a new FS-124E-FPOE or renewing an existing contract before it lapses, orders go through the same portal and are confirmed with the same business-day response. Volume orders covering multiple FortiSwitch units can also be quoted through the sales team.