Fortinet FortiSwitch-124E-POE FortiCare Premium, 1-Year (FC-10-S248P-247-02-12)

The FS-124E-POE covers mixed deployments where only a portion of ports need power delivery — IP phones and access points on the PoE ports, servers and uplinks on the rest. When that switch is business-critical, FortiCare Essential’s 8×5 support window is often not enough. This one-year FortiCare Premium contract provides 24×7 Fortinet TAC access and a one-hour response for severity-1 events, so the coverage matches the switch’s role in the network.

What FortiCare Premium Covers for the FortiSwitch-124E-POE

FC-10-S248P-247-02-12 provides the following for the 12-month term:

• 24×7 access to Fortinet’s Technical Assistance Center by phone, web portal, and email
• One-hour response commitment for P1 (severity-1) incidents
• Next-business-day advance hardware replacement — Fortinet ships the replacement before the defective unit is returned
• Firmware updates and security patches for the full contract term through the Fortinet Support Portal
• Access to online case management, upgrade tools, and Fortinet’s knowledge base

FortiCare Tier Comparison

FortiCare Premium is the mid-tier contract — above Essential for availability, below Elite for response speed. Here is how the tiers compare for FortiSwitch products:

Who Needs This Contract

The FS-124E-POE is common in branch offices, school labs, and small retail environments that need selective PoE — enough ports to power phones and a few access points, with the remaining ports used for standard wired connections. Organizations that depend on that switch for call systems or POS connectivity during evenings or weekends get meaningful protection from a 24×7 Premium contract rather than an 8×5 Essential tier.

Activation and Delivery

DataCenter360.ca delivers the contract key electronically after purchase, typically within the same business day. Activation is done through the Fortinet Support Portal under the FS-124E-POE’s registered serial number. Coverage starts from the activation date. No physical shipment is required, and the contract moves with the device if it is redeployed to a different site.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca offers FortiCare contracts for both new and in-service FortiSwitch units. Service renewals and new purchases follow the same ordering flow. For organizations managing multiple FS-124E-POE units at different locations, contract bundling and multi-unit quoting are available through the sales team.