Fortinet FortiSwitchRugged-124D FortiCare Premium, 1-Year (FC-10-SR124-247-02-12)

The FortiSwitchRugged-124D is a legacy-generation ruggedized 24-port Ethernet switch built for industrial environments where standard rack hardware is not rated to operate. Units still in service in substation automation, process control, and transportation networks benefit from ongoing Fortinet TAC coverage even after the model has reached its end-of-life commercial phase. FC-10-SR124-247-02-12 keeps that support active for one year: 24×7 phone access to Fortinet TAC, a 1-hour critical-issue SLA, and advance hardware replacement.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s production-grade support tier. For the FortiSwitchRugged-124D, this 1-year contract (FC-10-SR124-247-02-12) includes:

• 24×7 telephone access to Fortinet TAC engineers for the full contract year
• 1-hour initial response SLA for P1 (critical) incidents
• Advanced hardware replacement: a replacement unit ships before the failed one is returned
• Firmware updates and security advisories during the contract term, subject to Fortinet’s end-of-support policies for the FSR-124D
• Fortinet support portal access and diagnostic tools

FortiCare Support Tier Comparison

This contract provides FortiCare Premium coverage. Here is where Premium sits relative to Essential and Elite for the FortiSwitchRugged-124D:

Who Needs This Contract

Teams managing FortiSwitchRugged-124D units still in active service in industrial or OT environments need ongoing support coverage even as the model ages. Critical infrastructure often outlasts the commercial availability of hardware, and support contracts are frequently the only mechanism for accessing Fortinet TAC troubleshooting and advance replacement while a migration to a newer platform is being planned. FortiCare Premium is the right tier for any FSR-124D in a role where a failure needs a same-day response, not a business-hours callback.

Activation and Delivery

FC-10-SR124-247-02-12 is delivered electronically worldwide. After purchase, DataCenter360.ca sends the registration key to your billing email within 0-1 business days. Register the key at support.fortinet.com against the FortiSwitchRugged-124D serial number. The 1-year coverage period begins from the registration date. No hardware ships with this order.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner. Support contracts for legacy FortiSwitchRugged hardware are processed through the same official channel as current-generation products, so TAC entitlements are recorded correctly regardless of hardware age. If you are unsure whether Fortinet support is still active for your specific FSR-124D firmware version or serial number range, contact us before purchasing and we can verify availability directly with Fortinet.