Fortinet FortiSandbox 1500G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FS15G-212-02-12)

Organizations that align support contracts to annual fiscal cycles, or that are in the early stages of a FortiSandbox 1500G deployment and want flexibility before committing to a longer term, will find the 1-year coverage the most practical fit. FC-10-FS15G-212-02-12 keeps the 1500G covered for exactly 12 months: if the appliance suffers a hardware fault, a Fortinet-certified engineer arrives on-site with a replacement unit within four hours. That four-hour response window is the critical differentiator from standard return-and-replace RMA, which can leave inspection capacity offline for days.

Overview

The FortiSandbox 1500G is a high-throughput appliance purpose-built for advanced threat detection, executing unknown files and URLs in an isolated environment to identify malicious behaviour before it reaches the network. Hardware continuity is operationally critical for any inline sandbox deployment. FC-10-FS15G-212-02-12 adds a 1-Year 4-Hour Onsite RMA entitlement to the appliance, guaranteeing a certified engineer on-site with a replacement unit within four hours of a confirmed hardware failure. This service is an add-on and requires an active FortiCare Premium or FortiCare Elite contract; FortiCare Essential customers are not eligible for Priority RMA. The table below shows how RMA entitlements differ across FortiCare tiers.

Who it suits

This 1-year term is a natural fit for environments with annual IT budget cycles, organizations trialling a FortiSandbox deployment before a longer strategic commitment, or security teams that want the flexibility to reassess support terms as their appliance estate evolves. Any worldwide location where the FortiSandbox 1500G is deployed qualifies, provided FortiCare Premium or Elite is active and the add-on contract start date aligns with the current base FortiCare term. A single-year purchase also suits teams managing a mixed estate where sandbox appliances are at different points in their refresh cycle.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying support services and renewals to customers worldwide. FC-10-FS15G-212-02-12 is delivered electronically and is typically fulfilled within one business day of order confirmation, with no hardware shipment required for the entitlement itself. Purchasing the 1-year term here consolidates the annual renewal into a single vendor relationship and keeps co-term tracking straightforward. Contact DataCenter360.ca for volume pricing or if you need to align this add-on with an existing FortiCare contract that has a mid-cycle expiry.

Frequently asked questions