Fortinet FortiSandbox 1500G Secure RMA Service, 1-Year (FC-10-FS15G-301-02-12)

Organizations running the FortiSandbox 1500G in regulated or security-sensitive environments face a specific challenge when hardware fails: the appliance accumulates malware samples, network captures, and detonation artifacts that cannot safely leave the premises. FC-10-FS15G-301-02-12 addresses this directly with a 1-year Secure RMA coverage term, requiring Fortinet to destroy the unit’s storage media at your location before any return shipment takes place. The 1-year term aligns naturally with annual procurement cycles, giving teams the flexibility to reassess service levels at each renewal.

Overview

The Secure RMA service code (-301-) distinguishes this SKU from standard hardware replacement options. Under a standard return-and-replace process, a failed unit ships back with its storage intact. Secure RMA changes that: a Fortinet technician destroys the storage media on-site before the unit leaves your facility. For a FortiSandbox 1500G that has processed real threat traffic, this distinction is critical for compliance documentation and chain-of-custody requirements.

The table below shows how Secure RMA fits across FortiCare service tiers, with the RMA handling method and response commitments at each level.

Who it suits

Security operations teams operating under compliance frameworks that require documented data destruction before hardware disposal or return will find this service fits audit requirements. The 1-year term suits teams that review and renew service contracts annually, budget per fiscal year, or are deploying the FortiSandbox 1500G for the first time and want the option to evaluate coverage before committing to a longer window. It is also a practical choice when procurement timelines prevent locking in a multi-year term at initial purchase.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FS15G-301-02-12 is fulfilled as an electronic service entitlement delivered worldwide; no physical shipment is required for the service registration itself. This 1-year coverage can be attached to a new FortiSandbox 1500G order at purchase or added to an existing deployment at the next annual renewal date. Contact DataCenter360.ca for volume pricing or to coordinate service start dates with your existing FortiCare entitlements.

Frequently asked questions