Fortinet FortiSandbox 500G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FS5HG-212-02-12)

When a FortiSandbox 500G appliance fails during active threat analysis, a same-day onsite engineer visit matters far more than a standard return-and-replace process. FC-10-FS5HG-212-02-12 covers that need for one year, adding 4-Hour Hardware and Onsite Priority RMA on top of an existing FortiCare Premium or Elite subscription.

Overview

This add-on license upgrades your FortiSandbox 500G support to include 4-hour onsite hardware replacement. If the appliance develops a hardware fault, Fortinet dispatches a certified engineer with a replacement unit within four hours of the priority case being opened. That response time is available only to organizations already holding FortiCare Premium or Elite; it cannot be purchased on a standalone Essential contract.

The table below shows how this Priority RMA add-on fits within the FortiCare tier structure:

Who it suits

A one-year term suits organizations evaluating onsite Priority RMA for the first time or those working within annual budget cycles that cannot commit multi-year spending. Security teams at financial institutions, hospitals, or data centers that treat sandbox inspection as a single point of failure in their threat-detection chain will see the clearest return: one hardware failure resolved in four hours rather than the next business day can easily justify the annual cost. Worldwide electronic delivery means procurement completes without regional shipping delays regardless of where the appliance is deployed.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FS5HG-212-02-12 ships as an electronic license with no physical delivery required. Before ordering, confirm that an active FortiCare Premium or Elite contract is already in place on the target FortiSandbox 500G unit. If you need help verifying eligibility or want to align this one-year add-on with other Fortinet renewal dates, the DataCenter360.ca team can assist with co-terming before the order is placed.

Frequently asked questions