Fortinet FortiSandbox 500G 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-FS5HG-211-02-12)

When a FortiSandbox 500G appliance fails mid-operation, every hour without a replacement unit extends the gap in automated threat inspection. FC-10-FS5HG-211-02-12 sets a four-hour hardware delivery window from the moment Fortinet authorizes a replacement, cutting that gap compared to standard next-business-day timelines. This 1-year term aligns with annual procurement cycles and suits organizations that want to validate the right support level before committing to a longer contract on the FortiSandbox 500G.

Overview

The 4-Hour Hardware Delivery Priority RMA (service code 211) is an add-on to FortiCare Premium or FortiCare Elite. Once Fortinet confirms a hardware failure on the registered FortiSandbox 500G and authorizes a replacement, a unit ships targeting four-hour on-site delivery within covered service hours at the registered location. This add-on is not available on FortiCare Essential. The comparison below shows how Priority RMA eligibility differs across FortiCare tiers.

Who it suits

Security operations teams running a FortiSandbox 500G in environments where inspection downtime directly widens exposure to unscreened threats. The 1-year term is a natural fit for procurement teams on annual budget cycles, or organizations in the first year of a FortiSandbox 500G deployment who want to confirm real-world hardware reliability before locking into a multi-year commitment. It is equally appropriate where the appliance is within 12 months of a planned hardware refresh.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FS5HG-211-02-12 is an electronic service contract with worldwide e-delivery, typically processed the same business day. Coverage begins on the Fortinet-assigned activation date in your order confirmation. At renewal, 3-year and 5-year Priority RMA terms are available if a longer commitment better fits your next budget cycle.

Frequently asked questions