Fortinet FortiSandbox 500G Next Calendar Day Priority RMA, 1-Year (FC-10-FS5HG-210-02-12)

Sandboxing infrastructure handles threats that perimeter controls miss, so every hour a 500G appliance is offline carries real security exposure. This 1-year Priority RMA add-on upgrades hardware replacement delivery to next calendar day — covering Saturdays, Sundays, and statutory holidays — and is a practical fit for organizations that renew support contracts annually or want to validate the service before committing to a multi-year term.

Overview

Priority RMA (SKU code 210) is an upgrade layer that attaches to a FortiCare Premium or FortiCare Elite base contract on the FortiSandbox 500G. Without it, hardware replacement follows standard carrier scheduling; with it, Fortinet commits to dispatching a replacement unit for arrival by the next calendar day at the registered site address. Calendar day means exactly that: one day after the RMA is opened, whether that day falls on a Saturday, Sunday, or statutory holiday. This 1-year subscription covers the appliance for its full contract year and is delivered electronically — no physical shipment occurs at the point of purchase.

Who it suits

This tier is a direct match for IT teams that align hardware support with annual budget cycles or that hold 1-year FortiCare Premium or Elite contracts and want the RMA upgrade to share the same expiry date. Security operations centers that rely on the 500G for advanced threat detection — where losing sandbox visibility for 48 or more hours is operationally unacceptable — benefit most from the calendar-day delivery commitment over a next-business-day alternative.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet authorized reseller serving customers in Canada and worldwide for electronic entitlements. The Priority RMA add-on must be purchased alongside or after a valid FortiCare Premium or FortiCare Elite contract for the same FortiSandbox 500G unit; it cannot activate as a standalone service. Contact us to confirm your base contract status, pair the 1-year add-on, and receive the electronic entitlement registered against the appliance serial number.

Frequently asked questions