Fortinet FortiSandbox 500G Secure RMA Service, 1-Year (FC-10-FS5HG-301-02-12)

Annual budget cycles often make a one-year commitment the cleanest fit, and FC-10-FS5HG-301-02-12 fills exactly that window for FortiSandbox 500G operators. If the appliance hardware fails during the 12-month term, Fortinet arranges a replacement unit under a process that specifically addresses the secure handling of the failed device, protecting any residual threat-analysis records or configuration data the appliance may have held.

Overview

Secure RMA (service code 301) adds a hardware replacement guarantee to a FortiCare contract. Unlike a standard return-and-replace process, the Secure designation means Fortinet follows a defined chain-of-custody procedure for wiping or destroying the storage on the failed unit before it leaves the customer’s control or is refurbished. For a FortiSandbox appliance that captures behavioral analysis results and detonation records, this matters: sensitive threat data does not travel with a failed board back to a depot without documented controls.

The table below shows how Secure RMA fits across FortiCare tiers. This SKU is the add-on service; the FortiCare support tier on the appliance governs response times and telephone access.

Who it suits

FC-10-FS5HG-301-02-12 is the right choice for security teams whose procurement and legal review runs on a fiscal-year cycle. Organizations deploying the FortiSandbox 500G for the first time often start with a 1-Year term to validate that Secure RMA coverage meets internal hardware-disposal policy requirements before committing to a longer subscription. It also suits environments where the appliance is under a 12-month pilot or project-based deployment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FS5HG-301-02-12 is delivered electronically worldwide as a license key, with no hardware to ship and no import duties on the service itself. Orders confirmed before the daily cutoff typically receive fulfillment the same business day. Reach out for volume pricing or to co-term this subscription alongside other FortiCare services already running on the appliance.

Frequently asked questions