Fortinet FortiSandbox 500G 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FS5HG-212-02-36)

Security teams with a fixed hardware lifecycle know that support terms scattered across different expiry dates create administrative overhead and potential coverage gaps. FC-10-FS5HG-212-02-36 sets the FortiSandbox 500G’s 4-Hour Hardware and Onsite Priority RMA on a three-year schedule that aligns with a standard hardware refresh window, locking in onsite response without annual renewal cycles.

Overview

This three-year add-on guarantees that any hardware fault on the FortiSandbox 500G triggers an engineer dispatch and advanced replacement within four hours of a priority case opening. Unlike standard RMA that requires shipping the faulty unit before a replacement is sent, this Priority RMA service sends the replacement hardware to your site with an engineer. The add-on layers on top of an existing FortiCare Premium or Elite contract and inherits all support capabilities of that tier, including one-hour critical-issue telephone response on Premium and 15-minute response on Elite.

The comparison below shows the Priority RMA add-on’s position within the FortiCare tier structure:

Who it suits

Three-year coverage fits IT operations teams at enterprises, managed security service providers, and government organizations that plan infrastructure spending across multi-year budget cycles. Procurement teams that prefer fewer renewal events each year gain from consolidating three years into one transaction. Organizations in verticals where sandbox downtime directly delays incident response, such as financial services or critical infrastructure operators, benefit from the certainty that every year of the three-year term carries the same four-hour onsite commitment without renegotiation at renewal.

Buying from DataCenter360.ca

DataCenter360.ca stocks FC-10-FS5HG-212-02-36 as an in-stock electronic license available for worldwide delivery. As an authorized Fortinet Select Partner, DataCenter360.ca can confirm contract alignment before your order is placed, helping ensure the RMA add-on and your underlying FortiCare Premium or Elite contract share the same expiry window. If you are purchasing alongside other Fortinet renewals and want to consolidate your support calendar into a single expiry date, reach out to the team before ordering.

Frequently asked questions