Fortinet FortiSandbox 500G Secure RMA Service, 3-Year (FC-10-FS5HG-301-02-36)

A three-year support contract is the most common alignment with enterprise hardware refresh planning, and FC-10-FS5HG-301-02-36 matches that cadence for FortiSandbox 500G deployments. Locking in Secure RMA across 36 months means the appliance is covered through its most active service years without the administrative overhead of annual renewals. If a hardware failure occurs at any point in that window, Fortinet initiates replacement under procedures that account for the secure handling of the failed unit’s storage.

Overview

Secure RMA (service code 301) is a hardware replacement add-on to FortiCare. When the covered appliance fails, the process moves faster than a standard depot repair because replacement dispatch happens before the failed unit is returned. The Secure designation adds a documented chain-of-custody step for the failed device’s storage: for a FortiSandbox that holds detonation records and behavioral analysis output, this prevents sensitive data from moving without controlled procedures.

The table below compares what Secure RMA eligibility looks like across FortiCare service tiers. Response time and telephone support are features of the FortiCare tier; the RMA process itself is covered by this add-on.

Who it suits

FC-10-FS5HG-301-02-36 fits organizations that plan hardware lifecycles on a three-year budget horizon. Security operations teams that have already validated Secure RMA coverage against internal data-handling policy and want to reduce renewal touchpoints will find the 3-Year term a practical step up from annual subscriptions. It is also appropriate for managed security providers covering a FortiSandbox 500G under a multi-year customer contract, where coverage continuity is a contractual requirement rather than an option.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FS5HG-301-02-36 is an electronic service subscription delivered worldwide, with no physical shipment and no import duties on the license itself. The three-year term means a single purchase covers the appliance through its next refresh milestone. Contact us before the current subscription lapses to co-term with other FortiCare entitlements on the same unit and avoid overlapping expiry dates.

Frequently asked questions