Fortinet FortiMail 2000E FortiCare Premium Support, 1-Year (FC-10-FE2KE-247-02-12)

When the email gateway serving a large enterprise stops functioning, every hour without restoration carries measurable cost. FortiCare Premium for the FortiMail 2000E commits Fortinet to a 1-hour response SLA on critical issues, with direct telephone access to support engineers and advance hardware replacement: the replacement unit ships before you return the failed one. This 1-year subscription covers a single 2000E appliance and places it under the mid-tier FortiCare contract that separates serious enterprise operations from the ticket-only Essential tier.

Overview

FortiCare Premium sits between the Essential and Elite tiers in Fortinet’s support stack. The 1-hour critical-issue SLA and telephone support channel distinguish it from Essential’s next-business-day, ticket-only model. Hardware RMA at this tier is advance replacement: Fortinet ships a unit before receiving the failed device, rather than waiting for the return assessment cycle to complete. Firmware updates, the Fortinet online support portal, and the asset management portal are included across all tiers. Priority RMA add-ons are eligible at Premium, allowing further customization of replacement logistics where your internal SLAs demand faster parts delivery.

Who it suits

Operations teams running the FortiMail 2000E as a critical mail relay for large organizations, where extended outages directly affect business continuity, are the primary audience. Companies without on-site Fortinet-certified engineers who need direct telephone escalation will value the support channel. Organizations already covered by FortiCare Essential that have experienced delayed resolutions on critical tickets will find the 1-hour SLA a meaningful and demonstrable upgrade over their current contract.

Buying from DataCenter360.ca

DataCenter360.ca supplies FortiCare Premium as an electronic license for the FortiMail 2000E, available worldwide with no hardware shipment. Renewal start dates can be aligned to your existing coverage to prevent any gap in SLA protection. Contact us for multi-year pricing or to bundle this contract with a FortiGuard service subscription. The Standard Bundle SKU FC-10-FE2KE-640-02-12 combines FortiCare Premium with FortiGuard Base at a consolidated annual price if that path fits your procurement cycle.

Frequently asked questions