Fortinet FortiMail 2000F Next Business Day Priority RMA, 1-Year (FC-10-FE2KF-210-02-12)

When a FortiMail 2000F fails, the standard return-and-replace process means waiting for Fortinet to receive the failed unit before a replacement ships. This 1-year Priority RMA add-on reverses that sequence: Fortinet dispatches a replacement unit to your location the next business day after an approved RMA case, before the failed hardware leaves your site. The annual term suits organizations on a 12-month support renewal cycle or those adding Priority RMA to an existing FortiCare Premium or Elite contract for the first time without committing to a longer period. Delivered electronically with no geographic restriction.

Overview

Next Business Day Priority RMA (svc code 210) is a hardware-support upgrade for the FortiMail 2000F that changes how Fortinet handles appliance replacement. Under the standard return-and-replace process included with FortiCare Essential, you ship the failed unit to Fortinet first, and a replacement ships only after Fortinet processes the inbound. With Priority RMA active, Fortinet ships the replacement before you return the failed one, targeting next-business-day arrival at your location. FC-10-FE2KF-210-02-12 covers this advance-shipment service for 12 months and requires an active FortiCare Premium or Elite plan on the same FortiMail 2000F appliance. The table below compares Priority RMA eligibility and response levels across FortiCare tiers.

Who it suits

IT teams running the FortiMail 2000F as a primary inbound or outbound mail gateway are the direct audience, particularly where email continuity is a contractual or regulatory requirement. Organizations that renew FortiCare on a 12-month cycle will find the 1-year Priority RMA term straightforward to align with their existing renewal schedule, avoiding any gap in coverage. This SKU is also a practical choice for teams evaluating advance-replacement RMA before committing to a 3-year or 5-year term. FortiCare Premium or Elite must be active on the appliance before this add-on can be applied.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FE2KF-210-02-12 is delivered as an electronic license and ships worldwide with no geographic restriction on fulfillment. Because this is a 1-year term, the renewal date falls 12 months from activation, giving your team a clear annual checkpoint to reassess whether to continue at the same term, step up to a longer commitment, or adjust overall coverage level. If you need help confirming compatibility with your current FortiCare contract or want to co-term this add-on with an upcoming renewal, contact DataCenter360.ca before placing your order.

Frequently asked questions