Fortinet FortiMail 2000F FortiCare Premium Support, 5-Year (FC-10-FE2KF-247-02-60)

Five-year support terms suit organizations that plan email infrastructure across a full deployment lifecycle rather than on an annual budget horizon. FC-10-FE2KF-247-02-60 is the longest single-purchase FortiCare Premium term available for the FortiMail 2000F, covering the appliance with 1-hour critical-issue response, 24×7 phone and ticket support, and advance hardware replacement for five consecutive years. Committing to this term removes four renewal transactions from the procurement calendar and holds the Premium service level in place for the full operational life of the current appliance generation.

Overview

FortiCare Premium sits between Essential and Elite in Fortinet’s three-tier support structure. Elite adds a 15-minute critical response SLA and an exclusive monitoring portal. Premium covers the operational requirements of most FortiMail 2000F deployments: 24×7 telephone and ticket access, a 1-hour critical-issue response SLA, and advance hardware replacement so a working unit is dispatched before the failed appliance is returned. Premium is also eligible for the Priority RMA add-on to accelerate advance replacement shipment. The table below compares all three tiers.

Who it suits

This 5-year subscription targets organizations with long IT planning cycles and capital expenditure processes that favor multi-year commitments. Large enterprises that have standardized the FortiMail 2000F as their primary email security platform and plan to operate the current appliance generation through its full hardware lifecycle are typical buyers. Government agencies and institutions with multi-year procurement frameworks where annual renewals introduce unnecessary administrative overhead also benefit from committing at purchase.

Buying from DataCenter360.ca

FC-10-FE2KF-247-02-60 is available through DataCenter360.ca, an authorized Fortinet Select Partner, as a worldwide electronic license with no geographic restriction. DataCenter360.ca can fulfill single-appliance orders at standard Fortinet pricing or provide a formal quote for volume purchases covering multiple FortiMail 2000F units under a co-termination or volume agreement. For authorized reseller documentation or Fortinet partner confirmation letters, contact the team before ordering.

Frequently asked questions