Fortinet FortiMail 3000F FortiCare Premium Support, 3-Year (FC-10-FE3KF-247-02-36)

SKU: FC-10-FE3KF-247-02-36

Original price was: CAD$40,530.11.Current price is: CAD$32,337.85.

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FortiMail 3000F FortiCare Premium Support, 3-Year (FC-10-FE3KF-247-02-36) provides three years of 1-hour critical-issue response, telephone support, and advanced hardware replacement for the FE3KF enterprise email gateway, fulfilled electronically for organizations worldwide.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
Fortinet Select Partner
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  Licensing available worldwide — delivered electronically to any country

Product description

Hardware refresh cycles for enterprise appliances typically run three years, and aligning support coverage to that window eliminates annual renewal overhead. FC-10-FE3KF-247-02-36 locks in FortiCare Premium for three consecutive years on the FortiMail 3000F: 1-hour critical-issue response, telephone access to Fortinet engineers, advanced hardware replacement, and a single predictable support cost across the full period.

Overview

FortiCare Premium is Fortinet’s mid-tier support contract, covering the FortiMail 3000F with a 1-hour response time for critical issues, telephone access to Fortinet’s technical team, and advanced hardware replacement. For enterprise email security platforms, an extended outage can disrupt communication across the entire organization, making fast support engagement material. A 3-year term ties the support contract to a natural hardware lifecycle, removing the administrative effort and pricing risk of annual renewals. Firmware updates, online tools, and the Fortinet asset portal are included throughout the full term.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal
Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who it suits

This 3-year contract suits organizations that want to match their support commitment to a standard hardware refresh cycle. Procurement teams benefit from a single purchase covering three years of FortiCare Premium with a fixed total cost that simplifies multi-year budgeting. The contract works equally well for FortiMail 3000F deployments in data centers, enterprise campuses, and managed service environments. Delivery is electronic with no geographic restriction.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. A 3-year term like FC-10-FE3KF-247-02-36 is a common purchase for organizations closing out multi-year IT contracts or aligning support to capital equipment schedules. The contract is fulfilled electronically, typically within one business day, and the license key is delivered directly to the email address on the order. Reach out to DataCenter360.ca for volume pricing or to verify existing coverage dates before renewing.

Frequently asked questions

What advantage does a 3-year FortiCare Premium term offer over purchasing annual renewals?
A 3-year term removes annual renewal overhead and the pricing risk of year-over-year rate changes. Coverage is continuous across the full three years with no gap risk at renewal time, and the total support cost is established at purchase.
Does FortiCare Premium include firmware updates for the FortiMail 3000F during the 3-year term?
Yes. Firmware updates, online support tools, and access to the Fortinet asset portal are included at all FortiCare tiers. These remain available for the full 3-year contract term at no additional charge.
Can the Priority RMA add-on be added to a 3-year FortiCare Premium contract?
Yes. FortiCare Premium is eligible for the Priority RMA add-on, which accelerates hardware replacement beyond the standard advanced replacement included in Premium. This add-on can be purchased separately through DataCenter360.ca if faster replacement SLAs are required.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiMail-3000F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiMail

MPN

FC-10-FE3KF-247-02-36

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