Fortinet FortiMail 400F 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FE4HF-212-02-36)

SKU: FC-10-FE4HF-212-02-36

Original price was: CAD$8,705.11.Current price is: CAD$6,945.57.

Save:20%You save CAD$1267.21
FC-10-FE4HF-212-02-36 is a 3-year 4-Hour Hardware and Onsite Priority RMA add-on for the FortiMail 400F, covering Fortinet dispatch of a field engineer with replacement hardware to your site within 4 hours of fault determination, delivered electronically worldwide.
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Product description

A 3-year service term aligns hardware protection with the realistic planning horizon for most FortiMail 400F deployments. FC-10-FE4HF-212-02-36 locks in 4-Hour Hardware and Onsite Priority RMA coverage for three years, matching common infrastructure refresh and budget planning cycles. When a hardware fault is confirmed, Fortinet dispatches a field engineer with the replacement appliance directly to your location, handling the physical swap without requiring on-site technical staff.

Overview

FC-10-FE4HF-212-02-36 activates the 4-Hour Hardware and Onsite Priority RMA tier on your FortiMail 400F for a continuous 3-year period. A confirmed hardware fault triggers immediate dispatch of a Fortinet field engineer carrying the replacement unit. The engineer handles the physical installation, restoring service without requiring in-house expertise at the failure site. This is the highest-tier RMA add-on available for FortiMail 400F and requires an active FortiCare Premium or FortiCare Elite base plan.

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Who it suits

A 3-year RMA term suits organizations that have already validated their FortiMail 400F deployment and want to align service coverage with their hardware lifecycle. Colocation facilities, financial institutions, and healthcare environments with strict email continuity requirements benefit from locking in the highest-tier hardware response for the duration of a typical appliance refresh cycle. IT managers working within multi-year budget frameworks will find the 3-year term easier to justify and approve than successive annual renewals.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, supplying FC-10-FE4HF-212-02-36 with electronic delivery worldwide. Purchasing a 3-year term consolidates three budget cycles into one procurement event, reducing administrative overhead and securing the onsite RMA rate for the period. Contact DataCenter360.ca to confirm your existing FortiCare plan eligibility or to request volume pricing.

Frequently asked questions

Is this service available at colocation facilities?
Yes. Because a Fortinet field engineer is dispatched directly to the failure site, this service works at colocation facilities where the customer does not maintain permanent staff on the floor. The engineer brings the replacement unit and performs the swap, so no colocation tenant personnel are required to be physically present for the hardware restoration.
What does “4-Hour Hardware & Onsite” mean : does a Fortinet technician come to my location?
Yes. After Fortinet determines a hardware fault, a certified field engineer is sent to your site carrying the replacement FortiMail 400F. The engineer completes the physical swap on-site, so your team does not need to handle the hardware installation or ship the failed unit before receiving a replacement.
Does this service replace the need for a FortiCare base plan?
No. This is an add-on that requires FortiCare Premium or FortiCare Elite on the same FortiMail 400F appliance. Those base plans provide the software support and service-level foundation; FC-10-FE4HF-212-02-36 adds the 4-hour onsite hardware dispatch on top of that coverage.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiMail-400F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FortiMail

MPN

FC-10-FE4HF-212-02-36

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