Original price was: CAD$5,900.12.CAD$4,707.54Current price is: CAD$4,707.54.
When the FortiMail 900F is the sole or primary gateway for enterprise email, every hour of unresolved downtime has a measurable cost. FortiCare Premium (service code 247) closes the gap between a standard support contract and mission-critical coverage: severity-1 issues receive a 1-hour response commitment, telephone access to Fortinet engineers is included, and hardware replacement ships before you return the faulty unit.
FortiCare Premium for the FortiMail 900F covers the appliance for one year with a full set of support entitlements above the Essential baseline. Critical-issue response drops from next business day to 1 hour. Telephone support is included, giving operations teams a direct escalation path rather than ticket-only contact. Hardware replacement upgrades to advanced shipment, and the contract qualifies for priority RMA add-ons where same-day or next-flight dispatch is needed. Firmware updates, the Fortinet online support portal, and the asset management portal are included at all tiers. The table below compares FortiCare tiers side by side.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
IT and infrastructure teams at enterprises and service providers where email downtime carries direct financial or compliance consequences. FortiCare Premium is the recommended tier for organizations running the 900F as their primary or sole mail-gateway appliance, and for those whose internal SLAs require sub-hour vendor engagement on critical failures. Regulated industries with contractual uptime requirements also benefit from the documented response-time commitment.
DataCenter360.ca is an authorized Fortinet Select Partner with this FortiCare Premium renewal in stock for immediate worldwide electronic delivery. We can align the renewal start date with your existing contract expiry and provide multi-year quotes on request. Contact DataCenter360.ca with your 900F serial number to confirm current coverage and avoid any gap in support entitlement.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiMail-900F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2026-01-01 |
| Last Service Extension Date (LSED) | 2030-01-01 |
| End of Support Date (EOS) | 2031-01-01 |
| Product Family | FortiMail |
| MPN | FC-10-FE9HF-247-02-12 |
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