Fortinet FortiMail VM04 FortiCare Premium Support, 1-Year (FC-10-0VM04-248-02-12)

Maintaining expert-level support for a FortiMail VM04 virtual email gateway on an annual cycle keeps coverage current while preserving budget flexibility. This 1-year FortiCare Premium contract activates immediately on registration and runs for 12 months, giving your team 24×7 access to Fortinet’s Technical Assistance Center without locking into a longer commitment. It is well suited to organizations whose IT support budgets are approved year by year and who want the option to reassess their support tier at each renewal point.

Overview

FortiCare Premium (service code 248) is Fortinet’s highest-tier technical support contract. For a FortiMail VM04 deployment this 1-year subscription provides: 24×7 access to Fortinet’s Technical Assistance Center (TAC); priority case routing with faster initial response SLAs compared to FortiCare Essential and Plus tiers; firmware and software update access for the full 12-month term; and access to the Fortinet support portal and knowledge base. Because FortiMail VM04 is a virtual appliance, advance hardware replacement does not apply. All coverage is delivered through software lifecycle support and direct TAC engagement. Note: FortiCare Premium does not include FortiGuard security feed updates such as anti-spam or anti-malware signatures. Those feeds are licensed separately. Organizations that need combined TAC support and FortiGuard feeds should evaluate the FortiMail VM04 Base Bundle (service code 642) instead.

Who it suits

The 1-year term is the right fit when IT support contracts are reviewed and approved on an annual budget cycle, when a team is deploying FortiMail VM04 for the first time and prefers a shorter initial commitment, or when FortiGuard security feeds are already covered under a separate subscription and only TAC access plus firmware updates are needed. It is also practical for organizations managing short-term projects where multi-year commitments are not appropriate.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. This subscription is an electronic license with worldwide delivery; no physical shipment is required and there are no geographic restrictions on activation. If your FortiMail VM04 instance already has an expiring support contract, contact DataCenter360.ca before ordering to confirm alignment of the renewal start date so there is no gap in coverage. Purchase documentation is provided for IT procurement records.

Frequently asked questions