Fortinet FortiMail VM04 FortiCare Premium Support, 3-Year (FC-10-0VM04-248-02-36)

A 3-year FortiCare Premium contract for FortiMail VM04 aligns support coverage with the multi-year IT planning cycles most mid-size and enterprise organizations already follow. Locking in three years of 24×7 TAC access and priority case handling at a single purchase reduces administrative overhead compared to annual renewals and typically yields cost savings over buying three consecutive 1-year terms. The subscription is electronic and valid worldwide from the day of activation.

Overview

FortiCare Premium (service code 248) is Fortinet’s highest-tier technical support offering. For a FortiMail VM04 virtual email gateway this 3-year subscription covers: 24×7 access to the Fortinet Technical Assistance Center (TAC); priority case routing with faster initial response SLAs than FortiCare Essential or Plus; firmware and software updates for the full 36-month term; and full access to the Fortinet support portal and knowledge base. As a virtual appliance, FortiMail VM04 has no hardware replacement component; all support is delivered through software lifecycle coverage and TAC engagement. Important scope note: FortiCare Premium does not include FortiGuard security feed subscriptions such as anti-spam or anti-malware signatures. Those services are licensed independently. Teams that want both TAC support and FortiGuard feeds in a single SKU should review the FortiMail VM04 Base Bundle (service code 642).

Who it suits

The 3-year term fits organizations with established IT roadmaps that plan infrastructure commitments in three-year windows. It is a strong choice when procurement teams want to reduce the number of annual renewal transactions, when FortiMail VM04 is a long-term part of the email security stack, or when cost-per-year savings over annual renewals are a factor in budget justification. It also suits environments where FortiGuard feeds are already under separate multi-year subscriptions and only TAC plus firmware coverage is needed.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet partner. The 3-year subscription is an electronic license delivered worldwide; activation is tied to your FortiMail VM04 registration, not to a physical location. When renewing an expiring contract, confirm the exact expiry date with DataCenter360.ca so the new term starts without a lapse. Volume pricing for multiple VM04 instances or bundled purchases across Fortinet product lines is available; contact the team for a tailored quote. A single purchase record covering the full 36 months simplifies your procurement audit trail.

Frequently asked questions