Fortinet FortiAuthenticator 3000F 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-AC3KF-211-02-12)

A 1-year subscription to 4-Hour Hardware Delivery Priority RMA gives FortiAuthenticator 3000F operators a faster hardware recovery commitment than Next Calendar Day service. When Fortinet approves a support case, a replacement unit ships to the customer site within 4 hours. No onsite engineer is dispatched under this SKU. The annual term suits organizations that prefer yearly contract reviews, that are in the first year of a 3000F deployment, or that want the flexibility to reassess support coverage before committing to a longer period.

Overview

The 4-Hour Hardware Delivery Priority RMA (svc code 211) is a FortiCare add-on that upgrades the hardware replacement SLA for the FortiAuthenticator 3000F. Under FortiCare Essential, hardware support covers return-and-replace with no advance shipment. Adding svc 211 changes the commitment: Fortinet ships a replacement unit within 4 hours of case approval, faster than the Next Calendar Day delivery included in base Premium and Elite contracts. That difference in delivery pace is the key operational distinction between the base contract and this add-on. This add-on requires FortiCare Premium or Elite as the active base contract and is not available on Essential. The 1-year term activates for 12 months from the subscription start date. The table below compares FortiCare tier eligibility and RMA handling.

Who it suits

Organizations running the FortiAuthenticator 3000F as authentication infrastructure for VPN, wireless, or application access. The appliance supports up to 60,000 local users and 60,000 remote users at 12 Gbps throughput. A hardware failure at that scale creates an immediate outage across all dependent services, and the window from failure to replacement shipment directly affects recovery time. The 4-hour delivery commitment, faster than Next Calendar Day, shortens that window significantly. The 1-year term is a practical choice for teams in the first year of deployment, for sites that run annual IT contract reviews, or for IT managers who want to validate operational requirements before committing to a 3-year or 5-year term.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-AC3KF-211-02-12 is in stock and ships worldwide as an electronic subscription. Purchasing this 1-year term sets a clear annual renewal date, making it straightforward to align support coverage with yearly IT budget cycles. Teams that want to confirm coverage needs in year one before committing to a longer term often start here. Organizations that later decide on extended coverage can move to the 3-year or 5-year term at renewal. To prevent any gap in 4-hour delivery eligibility, place the renewal order before the current term expiry date.

Frequently asked questions