Fortinet FortiAuthenticator 3000F FortiCare Premium Support, 1-Year (FC-10-AC3KF-247-02-12)

Annual support planning sometimes makes more sense than committing to multiple years upfront. FC-10-AC3KF-247-02-12 places the FortiAuthenticator 3000F under FortiCare Premium for a single 12-month term, giving your organization full access to Fortinet’s fastest standard support tier without a longer financial obligation. The 3000F handles authentication, certificate management, and multi-factor authentication for up to 10,000 users and endpoints. When that identity infrastructure encounters a critical problem, this coverage guarantees a Fortinet engineer responds within 1 hour of the case being opened, around the clock.

Overview

FortiCare Premium is the mid-tier option in Fortinet’s three-tier support structure, above Essential and below Elite. For the FortiAuthenticator 3000F, this 1-year subscription delivers a 1-hour response SLA for critical-severity cases, direct telephone access to Fortinet technical engineers, advanced hardware replacement (a replacement unit ships before the faulty device is returned), and eligibility for the Priority RMA add-on. Firmware updates, the FortiCare online self-help portal, and Fortinet’s asset management tools are included across all support tiers. The comparison below shows where Premium sits relative to Essential and Elite.

Who it suits

This 1-year term is practical for organizations that review vendor contracts on an annual budget cycle, or for teams that want to experience FortiCare Premium before extending to a 3-year or 5-year renewal. It also fits scenarios where the FortiAuthenticator 3000F hardware is newly deployed and the team prefers to align support and hardware warranty intervals annually. Security operations teams, network administrators, and IT managers at enterprises, universities, financial institutions, and government agencies — anywhere large user populations depend on RADIUS, certificate-based access, or MFA — will find the 1-hour critical-issue guarantee most valuable when authentication infrastructure goes down.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-AC3KF-247-02-12 is an electronic license delivered worldwide with no physical shipment required. Purchasing a 1-year term gives procurement teams full visibility into support spend on an annual basis, with the option to switch to a multi-year term at each renewal. Contact DataCenter360.ca for a quote, multi-SKU orders, or assistance with a lapsed renewal before coverage gaps occur.

Frequently asked questions