Fortinet FortiCare Premium Support, 1-Year (FC9-10-0ACVM-248-02-12)

Keeping authentication infrastructure available around the clock matters, and a lapse in support coverage is a risk IT operations teams cannot afford. This 1-year FortiCare Premium contract for the FortiAuthenticator VM (model code 0ACVM) renews Fortinet-direct support for a single calendar year, giving teams the flexibility to re-evaluate contract terms annually as their virtual infrastructure grows or changes. SKU FC9-10-0ACVM-248-02-12 is fulfilled electronically with no hardware shipment required, making it available to organizations worldwide.

Overview

FortiCare Premium Support (service code 248) is Fortinet’s top tier of reactive technical assistance for virtual appliances. For FortiAuthenticator VM deployments, an active contract provides 24×7 telephone and web-case access to Fortinet engineers, a 1-hour initial response commitment for Priority 1 critical issues, and access to all firmware updates, security patches, and hotfix releases throughout the term. Without an active support contract, firmware downloads and engineer-assisted troubleshooting are not available, which means an expired contract can block your team from applying critical security fixes. FortiAuthenticator VM runs on VMware vSphere, Microsoft Hyper-V, or KVM hypervisors and centralizes multi-factor authentication (MFA), single sign-on (SSO), RADIUS and LDAP authentication, and digital certificate issuance across the organization. Because authentication sits in the critical path for network access, remote VPN, and web application login, having Fortinet engineers reachable 24×7 is a practical operational requirement for most production deployments.

Who it suits

The 1-year term is well matched to organizations that are still sizing their FortiAuthenticator VM deployment, completing a proof-of-concept before committing to a longer support agreement, or operating under annual IT budget cycles that mandate year-by-year renewals. Teams undergoing a broader infrastructure review also benefit from a shorter-term contract that preserves full flexibility before longer architectural decisions are finalized. The annual cadence makes it straightforward to adjust coverage scope at renewal time if the deployment scale has changed, and it allows procurement to revisit vendor support terms in line with other annual technology contracts without carrying a multi-year obligation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC9-10-0ACVM-248-02-12 is in stock and available for electronic delivery to customers worldwide. After purchase, Fortinet contract registration details arrive electronically so your team can activate coverage through the Fortinet support portal right away. There is no minimum order requirement beyond the single SKU. If your renewal window is approaching and you want to compare this 1-year option against the 3-year or 5-year terms to find the best fit for your budget cycle and planning horizon, contact the DataCenter360.ca team for guidance before placing an order.

Frequently asked questions