Fortinet FortiCare Premium Support, 5-Year (FC9-10-0ACVM-248-02-60)

For organizations running FortiAuthenticator VM as a production identity and access management platform with no near-term plans to change hypervisors, a 5-year FortiCare Premium contract represents the longest available support term and the lowest cost-per-year of coverage. SKU FC9-10-0ACVM-248-02-60 secures five years of Fortinet’s Premium support tier for the FortiAuthenticator VM (model code 0ACVM) in a single purchase. Coverage is activated electronically with no hardware shipment required, and the contract is available to customers worldwide.

Overview

FortiCare Premium Support (service code 248) is the top reactive support tier Fortinet offers for its virtual appliances. For a FortiAuthenticator VM covered under this contract, the benefits include 24×7 telephone and web-case access to Fortinet engineers, a 1-hour initial response SLA for Priority 1 critical issues, and unrestricted access to firmware updates, security patches, and hotfix releases for the full five-year term. Allowing a FortiAuthenticator VM support contract to expire blocks firmware downloads and removes access to Fortinet engineer support, a significant risk for a platform that sits in the authentication path for VPN, network access control, and application login. FortiAuthenticator VM runs on VMware vSphere, Microsoft Hyper-V, and KVM, providing centralized MFA, single sign-on (SSO), RADIUS and LDAP authentication, and digital certificate management at scale. With a 5-year contract, the platform stays fully supported through multiple FortiAuthenticator major release cycles without any annual renewal actions required from your team.

Who it suits

A 5-year term is the right choice for organizations that have deployed FortiAuthenticator VM as a core component of their identity infrastructure and expect the platform to remain in production through at least one full infrastructure refresh cycle. Finance teams benefit because five years of support spend consolidates into a single capital or operating line item, making budget planning straightforward. Government agencies, regulated-sector enterprises, and organizations with multi-year procurement frameworks find the 5-year term aligns naturally with standard contract and budget periods. Procurement teams also appreciate that a single purchase eliminates four renewal actions over the life of the contract, reducing the risk of a coverage gap caused by a missed renewal deadline.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying Fortinet licenses and support contracts to customers worldwide. FC9-10-0ACVM-248-02-60 is in stock and fulfilled electronically. Purchasing through DataCenter360.ca consolidates half a decade of FortiAuthenticator VM support into one order and one invoice, simplifying procurement records and renewal tracking for the life of the contract. Fortinet delivers registration instructions electronically after purchase and coverage activates through the Fortinet support portal. Contact the DataCenter360.ca team before purchasing if you need to coordinate the contract start date with an existing support agreement, require a formal quote for budget approval, or want to compare this 5-year option against shorter terms.

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