Fortinet FortiCare Premium Support, 1-Year (FC5-10-FSM99-240-02-12)

When your security team needs guaranteed Fortinet TAC response times and uninterrupted firmware access for a 12-month planning window, FC5-10-FSM99-240-02-12 delivers exactly that. This 1-Year FortiCare Premium Support contract applies to FortiSIEM 99 at the FC5 tier, which covers up to 400 monitored points. FortiSIEM calculates capacity as follows: 1 Device equals 1 point, 2 Endpoints equal 1 point, 3 Advanced Agents (Log and FIM) equal 1 point, and 10 Advanced Agents (UEBA Telemetry) equal 1 point. If your monitored environment totals 400 points or fewer, this is the correct capacity tier for your 1-year renewal.

Overview

FortiCare Premium Support gives FortiSIEM 99 operators 24×7 access to Fortinet’s Technical Assistance Center, priority case routing, and firmware updates for the full contract term. At the FC5 tier with a 1-year term, those entitlements run for 12 consecutive months from the activation date, ensuring your SIEM platform receives critical patches and that your team can escalate platform incidents directly to Fortinet engineers. For organizations that audit support coverage annually, a 1-year term also aligns neatly with fiscal-year compliance documentation cycles. The license is delivered electronically with no hardware component, so there is no shipping delay and no geographic restriction on where it can be activated.

Who it suits

This SKU is a strong match for security operations teams running FortiSIEM 99 at up to 400 monitored points who prefer to validate capacity requirements each year before committing to a longer term. Organizations that are in an active growth phase, and expect their device and endpoint inventories to expand within the next year, benefit from an annual renewal cadence: it creates a natural checkpoint to step up to a higher FC tier if the 400-point ceiling is approached. Compliance teams that must document active vendor support per fiscal year will find a 1-year contract administratively straightforward. Enterprises new to FortiSIEM 99, evaluating the platform in production before a longer commitment, are also well served by FC5-10-FSM99-240-02-12.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and carries FC5-10-FSM99-240-02-12 with worldwide electronic delivery. The license is fulfilled directly and delivered electronically, with no physical shipment required. Before purchasing, confirm that your current FortiSIEM 99 deployment falls within the 400-point FC5 capacity ceiling. Contact DataCenter360.ca for verification support or to ask about volume pricing on annual support contracts.

Frequently asked questions