Fortinet FortiSIEM 2000F FortiCare Premium Support, 1-Year (FC-10-FSM02-247-02-12)

Keeping a FortiSIEM 2000F deployment running at full capacity requires more than the initial hardware investment. This one-year FortiCare Premium Support license gives your security operations team direct access to Fortinet engineers around the clock, with a guaranteed one-hour response window for critical issues and hardware replacement coverage that matches the demands of continuous SIEM operations.

Overview

FC-10-FSM02-247-02-12 covers one year of FortiCare Premium Support on a FortiSIEM 2000F appliance. FortiCare Premium is Fortinet’s highest hardware support tier, providing a one-hour initial response for Severity 1 issues, 24×7 telephone support, advanced hardware replacement with next-business-day RMA as the baseline, eligibility for the Priority RMA add-on, firmware and feature updates, and full access to Fortinet’s online support portal and asset management tools.

This SKU is a support license only. The FortiSIEM 2000F appliance must be purchased separately. The license is delivered electronically and is valid worldwide from the activation date.

Who it suits

This license suits security operations teams running a FortiSIEM 2000F in environments where appliance uptime directly affects compliance or incident response obligations. Organizations subject to audit frameworks such as PCI DSS, HIPAA, or SOC 2 benefit from the documented support entitlements that FortiCare Premium provides, including the verifiable one-hour SLA for critical cases. Managed security service providers operating FortiSIEM on behalf of clients will also find the RMA coverage and priority telephone support essential for meeting their own service-level commitments.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet reseller supplying FortiSIEM support licenses to enterprise and MSSP customers worldwide. FC-10-FSM02-247-02-12 is fulfilled as an electronic license with no physical shipment required, so it clears quickly regardless of your location. Volume pricing is available for organizations renewing support across multiple FortiSIEM appliances at once. Before purchasing, contact DataCenter360.ca with your 2000F serial number if you need to co-term this license with an existing FortiCare contract or are renewing close to an expiry date to avoid any gap in coverage.

Frequently asked questions