Fortinet FortiSIEM 3500G FortiCare Premium Support, 1-Year (FC-10-FSM3G-247-02-12)

When a FortiSIEM 3500G appliance anchors your organization’s threat detection and compliance workflow, its hardware support tier is a separate contract from the software subscription. FC-10-FSM3G-247-02-12 delivers one year of FortiCare Premium coverage on the physical 3500G unit. FortiSIEM software entitlements and event-capacity subscriptions are sold independently and must be renewed alongside this contract to keep the full platform operational.

Overview

FortiCare Premium positions the FortiSIEM 3500G for environments where appliance availability is non-negotiable. A Severity 1 ticket triggers a 1-hour response target compared to next-business-day under Essential, and the contract includes direct telephone access to Fortinet support engineers around the clock. Hardware replacement under Premium is advanced: Fortinet ships a replacement unit before receiving the failed one, eliminating the wait that comes with a standard return-and-replace process. The contract also qualifies the appliance for the optional Priority RMA add-on, which can compress replacement lead time further for organizations where even a short outage carries direct operational cost. Firmware updates, the Fortinet online support portal, and the asset management tool are included across all FortiCare tiers. The table below compares Premium against the Essential and Elite tiers.

Who it suits

This contract fits teams running the FortiSIEM 3500G in a production role where hardware continuity directly affects detection and compliance coverage. Large enterprise security operations centers that ingest high event-per-second volumes and MSSPs providing managed SIEM capacity to multiple clients are the primary buyers: a 1-hour critical response window and advance hardware swap represent a meaningful improvement over Essential’s next-business-day baseline when the 3500G is the sole log aggregation point. Organizations that cannot tolerate even a 1-hour response window should evaluate Elite, where the critical response target tightens to 15 minutes and an Elite monitoring portal is included. This SKU does not cover FortiSIEM software licenses or event-processing subscriptions; those require separate renewals purchased against the software SKUs.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling FortiSIEM 3500G support contracts for direct purchase. FC-10-FSM3G-247-02-12 is priced at $7,297.34 CAD for the one-year term and is delivered electronically with no geographic restriction, so teams outside Canada can order and receive it without delay. Because this SKU covers the hardware appliance only, confirm that your FortiSIEM software subscription and any event-capacity entitlements have matching renewals before placing your order. If you need help identifying the correct companion software SKUs for the 3500G or want to discuss multi-year pricing, use the quote form and our team will respond with a full configuration.

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