Fortinet FortiSIEM 3600G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FM36G-212-02-12)

When the FortiSIEM 3600G is running production SOC workloads, the cost of hardware downtime is measured in missed detections, not just lost uptime. This 1-year add-on pairs with your active FortiCare Premium or Elite contract to provide Fortinet’s top-tier hardware SLA: a replacement appliance and a certified on-site engineer both dispatched within 4 hours of a confirmed hardware failure, any time of day, any day of the year. For teams that operate on annual budget and contract cycles, the 1-year term keeps support decisions in sync with fiscal planning.

Overview

Service code 212 is the highest hardware support tier Fortinet offers for the FortiSIEM 3600G. Unlike standard advance replacement, which ships hardware and leaves installation to the customer, this service dispatches both a replacement unit and a Fortinet-certified on-site engineer to your physical location within 4 hours of a confirmed hardware fault. Coverage is continuous: 24 hours a day, 7 days a week, 365 days a year. The 1-year term covers one full calendar year from the contract start date.

This add-on cannot be purchased standalone. An active FortiCare Premium or Elite contract on the same appliance is required. FortiCare Essential is not eligible.

Who it suits

Operations teams running the FortiSIEM 3600G as a tier-1 SIEM platform with formal uptime SLAs benefit most from this service. The on-site engineer component removes the need to keep a spare appliance on-site or designate staff for emergency hardware replacement outside business hours. The 1-year term is a practical fit for organizations mid-way through a deployment cycle, those piloting the Priority RMA tier before committing to a multi-year contract, or those working within annual procurement frameworks.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This add-on is delivered electronically as a license key with no physical shipment required, and orders placed during business hours typically process the same day. Before ordering, confirm that your FortiCare Premium or Elite base contract is active and that its expiry date meets or exceeds this 1-year term. DataCenter360.ca can assist with co-terming if your existing contract needs to be extended to align.

Frequently asked questions