Fortinet FortiSIEM 3600G 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-FM36G-211-02-12)

When a FortiSIEM 3600G appliance fails, the gap in SIEM coverage is immediate. This 1-Year 4-Hour Hardware Delivery Priority RMA add-on compresses the hardware replacement window to 4 hours from RMA approval rather than waiting for a next-calendar-day shipment. For teams on annual FortiCare renewal cycles, the 1-year term matches existing contract cadences without requiring a longer upfront commitment.

Overview

The 4-Hour Hardware Delivery Priority RMA service operates as an add-on layered on top of a FortiCare Premium or Elite base contract. Standard FortiCare replacement schedules typically deliver hardware the next calendar day; this service cuts that window to 4 hours from the moment Fortinet approves the RMA. The FortiSIEM 3600G handles real-time event correlation, log collection, and compliance reporting across large environments, so hardware downtime carries direct operational consequences.

The comparison below shows where Priority RMA eligibility sits within FortiCare tiers.

Who it suits

This add-on fits security operations teams running the FortiSIEM 3600G as a primary SIEM appliance where an extended outage triggers escalation procedures or compliance gaps. Regulated industries with continuous audit trail requirements and organizations with contractual uptime SLAs to their own customers are the primary use cases. The service also suits environments where on-call engineers need a firm hardware arrival commitment for incident management planning.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 1-year term for FC-10-FM36G-211-02-12 is a practical entry point for teams that want to evaluate the Priority RMA program before committing to a multi-year term. This is an electronic-delivery service available worldwide. Orders typically process within one business day. Contact DataCenter360.ca to coordinate alignment with an existing FortiCare renewal date.

Frequently asked questions