Fortinet FortiSIEM 3600G FortiCare Premium Support, 1-Year (FC-10-FM36G-247-02-12)

Running a FortiSIEM 3600G without an active hardware support contract means accepting next-business-day response times at best and a return-first replacement process at worst. FortiCare Premium for the FM36G changes both: critical incidents get a 1-hour response SLA, Fortinet engineers are reachable by telephone, and faulty hardware is dispatched in advance rather than waiting for a return. The 1-year term of FC-10-FM36G-247-02-12 is the right starting point for teams that operate on annual budget cycles or are placing an FM36G appliance into formal support coverage for the first time.

Overview

FortiCare Premium is Fortinet’s mid-tier support plan, positioned above Essential and below Elite. For the FortiSIEM 3600G hardware appliance, the step from Essential to Premium delivers the most operationally significant changes: critical-incident response compresses from next business day to 1 hour, telephone support is included, and replacement hardware ships before the faulty unit is returned. Premium contracts qualify for the Priority RMA add-on, which can accelerate parts dispatch further. Firmware updates, the Fortinet online support portal, and asset management tools are available across all tiers. This SKU covers the appliance hardware only; FortiSIEM product and analytics support is purchased under a separate contract.

Who it suits

Organizations that plan IT spending on a twelve-month cycle, or those whose procurement policies restrict multi-year financial commitments, are the natural fit for the 1-year term. It is also appropriate when an FM36G has just completed initial deployment and is entering its first formal support window. Whether the appliance is in a North American data center or a security operations center anywhere else, this license is electronic and fulfilled worldwide with no geographic restriction.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-FM36G-247-02-12 is ordered and delivered electronically, available to customers worldwide. If you are coordinating appliance hardware support alongside a FortiSIEM product support contract, our team can assist with a consolidated order. Contact us before placing a large order to confirm current pricing and any applicable volume discounts.

Frequently asked questions