Fortinet FortiSIEM 3600G Next Calendar Day Priority RMA, 1-Year (FC-10-FM36G-210-02-12)

Hardware failures in a production SIEM carry an immediate operational cost: reduced visibility, gaps in log ingestion, and potential compliance exposure. The 1-Year Next Calendar Day Priority RMA add-on for the FortiSIEM 3600G gives your team a concrete recovery commitment. When a unit failure is confirmed, Fortinet ships a replacement targeting next-calendar-day arrival at your registered site address. The one-year term aligns with annual budget cycles and is the natural starting point for teams evaluating the Priority RMA tier before committing to a longer agreement.

Overview

Priority RMA is an add-on service layered on an active FortiCare Premium or FortiCare Elite contract. Under standard FortiCare Essential, RMA follows a return-and-replace process that can take several business days from receipt at a Fortinet service centre. Priority RMA changes the commitment: Fortinet ships a replacement unit the same day a hardware failure is verified, with delivery targeted for the next calendar day. That calendar-day commitment covers all seven days of the week, including weekends and public holidays, which is a meaningful difference for any SOC running continuous monitoring operations.

Who it suits

Security operations teams running the FortiSIEM 3600G in environments with formal uptime obligations are the primary audience. Regulated sectors including financial services, healthcare, and government agencies often carry contractual SLAs that require demonstrable recovery time commitments from equipment vendors. The 1-year term is a practical fit for teams on annual renewal cycles or those coordinating this add-on with an existing one-year FortiCare Premium or Elite agreement, keeping all support dates synchronized at the next renewal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. This 1-year service is delivered electronically by Fortinet and is available worldwide with no geographic restrictions on eligibility. No physical shipment is involved for the service entitlement itself. For multi-unit orders, public-sector procurement, or formal purchase order processing, contact the DataCenter360.ca sales team for a quote before checkout.

Frequently asked questions