Fortinet FortiSIEM 3600G 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FM36G-212-02-36)

A 3-year coverage window matches the standard enterprise infrastructure planning cycle and eliminates two annual renewal decisions for one of the most critical components in a SOC environment. This add-on extends your FortiCare Premium or Elite contract on the FortiSIEM 3600G with Fortinet’s top-tier hardware SLA for the full three-year term: a confirmed hardware failure triggers dispatch of both a replacement appliance and a certified on-site engineer within 4 hours, around the clock.

Overview

Service code 212 covers the FortiSIEM 3600G with Fortinet’s most comprehensive hardware support tier for three consecutive years. When Fortinet confirms a hardware failure, both a replacement unit and a certified on-site engineer are dispatched to your location within 4 hours. The on-site engineer handles installation and confirms the appliance is operational before closing the case. The 3-year term removes annual renewal overhead and provides a consistent SLA through a full infrastructure planning cycle, with no gap risk from a missed renewal.

This add-on requires an active FortiCare Premium or Elite contract on the same appliance. FortiCare Essential does not qualify.

Who it suits

Enterprise and government organizations that operate the FortiSIEM 3600G in a production environment and plan infrastructure support in 3-year cycles. The on-site engineer component is especially practical for appliances housed in a co-location facility or a remote data center where local IT staff may not be available for emergency hardware work. Teams that have already validated the Priority RMA tier on a 1-year basis and want to lock in that coverage without annual re-approval will find the 3-year term the right next step.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering this add-on worldwide via electronic delivery. The 3-year term avoids two renewal cycles compared to purchasing annually, and Fortinet licensing is delivered as a license key with no physical shipment. When ordering, confirm that your FortiCare Premium or Elite base contract spans at least the same 3-year period. DataCenter360.ca can quote a co-terming option if your base contract expires before the end of the desired 3-year window.

Frequently asked questions