Fortinet FortiSIEM 3600G FortiCare Premium Support, 3-Year (FC-10-FM36G-247-02-36)

Three years of FortiCare Premium on the FortiSIEM 3600G removes the annual renewal effort and gives your finance team a predictable hardware support cost over a planning horizon that typically aligns with appliance depreciation schedules. FC-10-FM36G-247-02-36 covers the FM36G hardware appliance at the Premium tier: 1-hour response for critical incidents, telephone access to Fortinet engineers, and advance hardware replacement when the appliance needs it. For a SIEM platform that feeds a security operations center around the clock, multi-year coverage eliminates the gap risk that can open during annual renewal delays.

Overview

FortiCare Premium positions the FortiSIEM 3600G above the Essential baseline in every dimension that affects appliance availability. Critical-incident response compresses from next business day to 1 hour. Telephone support gives your team a direct line to Fortinet engineers when the appliance needs triage. Hardware replacement switches to the advance-replacement model, meaning a working unit ships before you return the faulty one. The Premium tier also qualifies for the Priority RMA add-on. Firmware updates, the Fortinet asset management portal, and online support tools are included at all tiers. This SKU is for the FM36G hardware appliance; FortiSIEM product and analytics support is a separate contract.

Who it suits

The 3-year term is the common choice for mid-to-large enterprises that have standardized on the FortiSIEM 3600G for security operations and want support costs to remain predictable across the appliance’s active service life. It is particularly well-suited to environments where the FM36G is embedded in a SOC or continuous monitoring workflow and a coverage lapse would carry real operational risk. This is an electronic license, so it applies to FM36G appliances worldwide regardless of where the hardware is installed.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, DataCenter360.ca carries current pricing on FortiSIEM support contracts with electronic delivery to customers worldwide. If you are renewing expiring FortiCare contracts across multiple FortiSIEM appliances, contact us to coordinate term alignment and pricing before placing your order. Volume inquiries on FC-10-FM36G-247-02-36 are welcome, and our team can assist with bundling alongside FortiSIEM product support if needed.

Frequently asked questions