Fortinet FortiSIEM 3600G FortiCare Premium Support, 5-Year (FC-10-FM36G-247-02-60)

When the FortiSIEM 3600G is a long-term fixture in your security infrastructure, the 5-year support contract fixes hardware support costs at today’s rate for the full period and eliminates five consecutive renewal cycles. FC-10-FM36G-247-02-60 covers the FM36G appliance at the FortiCare Premium tier: 1-hour response for critical incidents, telephone access to Fortinet support engineers, and advance hardware replacement when the appliance needs service. For organizations with five-year IT planning horizons or appliances that are expected to remain in active production well past the standard three-year window, this is the most cost-certain option available.

Overview

FortiCare Premium provides the FM36G hardware appliance with Fortinet’s mid-tier support coverage. The step from Essential to Premium is meaningful at any contract length: a 1-hour critical response SLA replaces the next-business-day window, telephone support is included, and hardware replacement becomes advance replacement rather than the return-and-replace process. Premium contracts are eligible for the Priority RMA add-on. Firmware updates, the Fortinet online asset portal, and support tools are available across all FortiCare tiers. FC-10-FM36G-247-02-60 covers the appliance hardware only; FortiSIEM product and analytics support requires a separate contract purchased independently.

Who it suits

The 5-year term is suited to organizations that have committed to the FortiSIEM 3600G as a long-horizon platform and want to eliminate the administrative overhead of recurring renewals. It is also the logical choice when the appliance is embedded deeply in a security operations center where a coverage lapse would carry significant operational risk, and where budget forecasting benefits from a known, fixed support cost across the full period. This is an electronic license, fulfilled and valid worldwide, with no restriction based on where the appliance is installed.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering FortiSIEM hardware support contracts with electronic delivery to customers worldwide. FC-10-FM36G-247-02-60 represents a 5-year commitment at the FortiCare Premium tier, and our team is available to assist with appliance registration details, term start alignment, and coordination with FortiSIEM product support if you need both under a single order. Contact us for volume pricing or multi-appliance inquiries before placing your order.

Frequently asked questions