Fortinet FortiSIEM 500G 4-Hour Hardware & Onsite Priority RMA, 1-Year (FC-10-FSM5G-212-02-12)

Unplanned hardware failure on a SIEM appliance handling millions of events per day can cascade into compliance gaps and blind security operations. Pairing next-unit delivery with a Fortinet-certified engineer dispatched to your location, both within four hours of a confirmed fault, the 1-Year 4-Hour Hardware and Onsite Priority RMA for the FortiSIEM 500G closes that risk immediately. For teams working within annual budget or procurement cycles, the one-year term aligns with standard renewal windows without committing to multi-year spend.

Overview

The 4-Hour Hardware and Onsite Priority RMA (svc_code 212) is a two-part response: Fortinet ships a replacement FortiSIEM 500G unit to your location, and simultaneously dispatches a Fortinet-certified field engineer who performs the physical hardware swap on arrival. Both commitments are met within four hours of Fortinet confirming the fault. This is distinct from the hardware-only Priority RMA (svc_code 211), which delivers the replacement unit but does not include onsite labor. With svc_code 212, your operations team does not need in-house Fortinet hardware certification to complete the repair. The service entitlement is delivered electronically and is valid worldwide. Activation requires an active FortiCare Premium or FortiCare Elite subscription on the same appliance; it cannot be added to a FortiCare Essential plan.

Who it suits

This service is designed for large enterprises and MSSPs running the FortiSIEM 500G who do not have Fortinet-certified hardware engineers on staff, or whose uptime SLAs leave no room for self-performed appliance swaps. Data centers with strict change-management windows and regulated environments where a vendor-certified technician must document the repair will also find this tier the appropriate choice.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner offering this 1-year service entitlement with worldwide e-delivery. For single-year purchases aligned to an existing annual FortiCare renewal, DataCenter360.ca can quote a co-term option so all contracts expire on the same date. Contact us for volume pricing or to confirm compatibility with your current FortiCare tier before ordering.

Frequently asked questions