Fortinet FortiSIEM 500G 4-Hour Hardware & Onsite Priority RMA, 3-Year (FC-10-FSM5G-212-02-36)

Three years of guaranteed four-hour hardware and onsite engineer response gives large enterprise and MSSP security operations a stable, predictable support posture across the full mid-life span of a FortiSIEM 500G deployment. Locking in three years at once removes the administrative overhead of annual renewals and typically yields a lower effective cost per year compared to stacking individual one-year terms. The service entitlement activates electronically and applies worldwide from day one.

Overview

The 4-Hour Hardware and Onsite Priority RMA (svc_code 212) combines hardware replacement delivery with a Fortinet-certified field engineer dispatched to your location, both within four hours of fault confirmation. The onsite engineer component is what sets svc_code 212 apart from the hardware-only Priority RMA (svc_code 211): your team does not need to perform the physical swap or hold internal Fortinet hardware certification. The 3-year term of FC-10-FSM5G-212-02-36 covers this full two-part response for 36 months from the activation date. The entitlement is e-delivered and valid at any covered site worldwide. An active FortiCare Premium or FortiCare Elite plan on the same appliance is a hard prerequisite; this add-on cannot be applied to a FortiCare Essential contract.

Who it suits

Organizations that have standardized on the FortiSIEM 500G for a planned three-year operational window and whose SLAs or regulatory requirements mandate vendor-certified onsite support will find this term the right fit. MSSPs managing the appliance on behalf of clients with contractual uptime obligations benefit from the fixed three-year coverage that matches typical managed-service agreements.

Buying from DataCenter360.ca

DataCenter360.ca, an authorized Fortinet Select Partner, offers this 3-year entitlement with worldwide e-delivery and no per-region surcharge. Multi-year purchases can be co-termed against your existing FortiCare Premium or Elite contract to align all expiry dates. For teams renewing multiple appliances simultaneously, DataCenter360.ca can provide bundled pricing for the 3-year tier. Contact us to confirm your FortiCare plan eligibility before ordering.

Frequently asked questions