Fortinet FortiSIEM 500G FortiCare Premium Support, 3-Year (FC-10-FSM5G-247-02-36)

A 3-year term covers the mid-cycle of a typical FortiSIEM 500G deployment and removes the overhead of annual renewals. Locking in FortiCare Premium for three years ensures consistent 1-hour critical-issue response and advanced hardware replacement across a full enterprise planning horizon, without revisiting procurement each year.

Overview

FortiCare Premium sits between Essential and Elite in Fortinet’s hardware support hierarchy. For the FortiSIEM 500G, this 3-year contract covers the physical appliance with a 1-hour critical-issue response SLA, telephone access to Fortinet TAC engineers, and advanced hardware replacement, where Fortinet dispatches a replacement unit before the faulty appliance is returned. Firmware updates, online tools, and the Fortinet asset portal are included throughout the three-year term.

This SKU is scoped to hardware appliance support only. A separate FortiSIEM software and product support subscription must be maintained alongside this contract to keep the platform’s event processing, detection capabilities, and security content operational and current.

Who it suits

This 3-year term is well suited to mid-size and enterprise security operations centers running the FortiSIEM 500G as a stable production appliance. It fits teams on 3-year IT budget cycles who want predictable support costs, and organizations that prefer to consolidate procurement touchpoints to reduce administrative work over a deployment’s active life.

Buying from DataCenter360.ca

DataCenter360.ca supplies Fortinet FortiSIEM support contracts to customers worldwide as an authorized Fortinet partner. The 3-year FortiCare Premium contract is fulfilled electronically with no hardware shipment. Committing to a 3-year term through DataCenter360.ca consolidates your renewal cycle and simplifies budget forecasting. Contact DataCenter360.ca to align this contract with your FortiSIEM software subscription or to request volume pricing for multi-unit deployments.

Frequently asked questions