Fortinet FortiAnalyzer 1000F (500 GB/Day) FortiCare Premium, 1-Year (FC-10-L01KF-247-02-12)

SKU: FC-10-L01KF-247-02-12

Original price was: CAD$11,328.49.Current price is: CAD$9,038.69.

Save:20%You save CAD$1641.56
FC-10-L01KF-247-02-12 is a 1-year FortiCare Premium support contract for the FortiAnalyzer 1000F (500 GB/Day), providing 1-hour critical-issue response by telephone, advanced hardware replacement, and full firmware update access, worldwide.
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Product description

A FortiAnalyzer 1000F ingesting 500 GB of logs per day sits at the center of every detection and compliance workflow it feeds. When the appliance has a critical issue, next-business-day response is not a viable SLA. FC-10-L01KF-247-02-12 maintains a FortiCare Premium support contract for a 1-year term, locking in 1-hour critical response accessible by telephone, advanced hardware replacement before Fortinet receives the failed unit, and full access to firmware updates and the Fortinet asset portal.

Overview

FortiCare Premium is the most widely deployed support tier for enterprise FortiAnalyzer deployments. The 1-hour critical-issue SLA covers network-down and business-critical classifications and is backed by telephone escalation, not ticket submission alone. Advanced hardware replacement ships a replacement FortiAnalyzer 1000F before the failed unit is returned, reducing the window between hardware failure and restoration. The contract also covers all firmware updates released during the term, access to online support tools, and the Fortinet Support Portal for asset and contract management.

Feature Essential Premium Elite
Critical-issue response Next business day 1 hour 15 minutes
Telephone support
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Firmware updates, online tools & asset portal
Extended LTS support & Elite monitoring portal

Who it suits

FortiCare Premium suits organizations with medium-to-large Fortinet fabric deployments where the FortiAnalyzer 1000F feeds NOC operations, incident response teams, or compliance reporting workflows. IT teams that require a documented support SLA for internal change management policies or vendor risk reviews will find the 1-hour SLA straightforward to reference. Regulated industries where support tier documentation is required for audit submissions are typical buyers alongside any organization that has moved past relying on break-fix response.

Buying from DataCenter360.ca

FC-10-L01KF-247-02-12 is a worldwide electronic license with no hardware shipment and no geographic restriction on activation. DataCenter360.ca is an authorized Fortinet Select Partner. Activation details are emailed after order confirmation for registration against your FortiAnalyzer 1000F serial number. If you currently hold FortiCare Essential and want to move to Premium, or if you need to align contract dates across multiple appliances, contact the team before ordering to handle co-termination correctly.

Frequently asked questions

Does FortiCare Premium cover firmware defects and software patches on the FortiAnalyzer 1000F?
Yes. Premium includes access to all firmware updates and patches released during the term, plus Fortinet TAC telephone support for software issues classified as critical.
What is the practical difference between FortiCare Premium and Elite for this appliance?
Elite drops the critical-issue response SLA from 1 hour to 15 minutes and adds the Elite monitoring portal and extended LTS firmware support. The comparison table on this page summarizes all tier differences side by side.
Can I upgrade from this Premium contract to Elite mid-term?
Yes, using the upgrade SKU FC-10-L01KF-204-02-12, available from DataCenter360.ca. It converts the active Premium contract to Elite without requiring a new standalone Elite contract.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiAnalyzer-1000F

Product Type

Product Group

End of Order Date (EOO)

2024-02-29

Last Service Extension Date (LSED)

2028-02-29

End of Support Date (EOS)

2029-03-01

Product Family

FortiAnalyzer

MPN

FC-10-L01KF-247-02-12

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