Original price was: CAD$18,880.73.CAD$15,064.41Current price is: CAD$15,064.41.
A FortiAnalyzer 3000G handling 2,000 GB of daily log ingestion is a critical dependency for security operations. When that platform has a problem, next-business-day response is not fast enough for most production environments. FortiCare Premium (FC-10-L03KG-247-02-12) sets a 1-hour response time for critical issues, adds direct telephone access to Fortinet TAC, and replaces the standard return-and-replace hardware process with advance shipment so a replacement unit is dispatched before the failed appliance leaves your facility.
FortiCare Premium for the FortiAnalyzer 3000G covers the full support lifecycle: firmware updates, access to the Fortinet online asset management portal, 1-hour critical-issue response, telephone support, and advanced hardware replacement. The comparison table below shows how Premium compares to the Essential and Elite tiers so you can select the right support level for your environment.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, online tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
FortiCare Premium is the right choice for organizations that use FortiAnalyzer 3000G as their primary SOC logging platform and require a defined response SLA without stepping up to the 15-minute Elite tier. It also suits teams that want telephone access to Fortinet engineers for configuration guidance and not only break-fix incident response. Organizations planning to expand their Fortinet deployment over the contract year can use the online asset portal to manage entitlements across a growing estate from a single view.
FC-10-L03KG-247-02-12 is available from DataCenter360.ca as a Fortinet Select Partner, with electronic delivery to organizations in any country. DataCenter360.ca provides pre-sales support to confirm that this SKU matches your FortiAnalyzer 3000G serial number and renewal timeline, and can help align Premium with other active FortiAnalyzer add-on subscriptions such as OT Security or Attack Surface Rating if your deployment uses multiple services.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAnalyzer-3000G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | 2024-05-30 |
| Last Service Extension Date (LSED) | 2028-05-30 |
| End of Support Date (EOS) | 2029-05-30 |
| Product Family | FortiAnalyzer |
| MPN | FC-10-L03KG-247-02-12 |
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