Fortinet FortiAnalyzer 3100G (3,000 GB/Day) FortiCare Upgrade to Elite, 1-Year (FC-10-AZ31G-204-02-12)

When a support incident on your FortiAnalyzer 3100G cannot wait an hour, Elite tier cuts critical-issue response to 15 minutes. FC-10-AZ31G-204-02-12 applies that upgrade to an existing FortiCare Premium contract for a single year, giving teams that operate under strict uptime SLAs or annual IT budget cycles the highest Fortinet support tier without a multi-year commitment.

Overview

FortiCare Elite is Fortinet’s top-tier support level. Compared to Premium, it adds three exclusive benefits: a 15-minute response guarantee for Priority 1 issues (down from one hour), Extended Long-Term Support (LTS) for FortiOS firmware branches, and access to the Elite monitoring portal where Fortinet staff proactively watch your FortiAnalyzer 3100G’s health indicators. All existing Premium entitlements carry over: telephone support, advanced hardware replacement, and priority RMA add-on eligibility. The table below shows how Elite stacks up against the lower tiers.

Who it suits

This one-year upgrade is designed for organizations that manage compliance-sensitive log volumes on the FortiAnalyzer 3100G and need to satisfy an internal or contractual SLA specifying sub-30-minute response times. Security operations teams that review their support tier annually and want the flexibility to adjust coverage at each budget cycle will find the 1-year term the most adaptable choice. It is also the practical starting point for teams evaluating whether the Elite monitoring portal delivers enough operational value before committing to a longer term. Requires an active FortiCare Premium contract on the target unit at time of activation.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. FC-10-AZ31G-204-02-12 is fulfilled as a worldwide electronic license with no hardware shipped, and is typically available for immediate delivery after order confirmation. Your FortiAnalyzer 3100G must carry an active FortiCare Premium contract at the time of activation; the upgrade cannot be applied to an expired or Essential-tier contract. Contact DataCenter360.ca before purchasing to confirm eligibility and ensure a smooth activation.

Frequently asked questions