Fortinet FortiAnalyzer 3500G (4,000 GB/Day) FortiCare Elite, 1-Year (FC-10-L3K5G-284-02-12)

When the FortiAnalyzer 3500G is processing 4,000 GB of log data per day, a 15-minute critical-issue response window is a meaningful operational difference from the 1-hour SLA that Premium provides. FC-10-L3K5G-284-02-12 delivers FortiCare Elite as a standalone annual subscription — no existing Premium contract required — giving teams Fortinet’s highest support tier from the start of the term.

Overview

FortiCare Elite (svc code 284) is Fortinet’s highest-tier support contract. On the FortiAnalyzer 3500G it covers a 15-minute critical-issue response SLA, telephone support, advanced hardware replacement, priority RMA add-on eligibility, firmware and security-content updates, extended Long-Term Support (LTS), and access to the Elite monitoring portal. Unlike the FC-10-L3K5G-204-02-12 upgrade SKU, this subscription does not require a pre-existing Premium contract — it delivers Elite entitlements directly. The 12-month term begins from activation, and the license delivers electronically to buyers worldwide with no geographic restriction on eligibility or feature scope.

Who it suits

Organizations that run the FortiAnalyzer 3500G as a mission-critical log hub — where any extended outage degrades visibility across an entire enterprise or managed customer base — are the primary candidates for FortiCare Elite. Teams with internal SLAs requiring sub-30-minute vendor response, or those in regulated industries where extended LTS is needed to maintain a validated platform version without forced major-version upgrades, should choose Elite rather than Premium. The extended LTS entitlement is particularly useful for organizations on fixed maintenance windows where upgrading FortiAnalyzer on short notice is not practical.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and carries FC-10-L3K5G-284-02-12 in stock. E-delivery is worldwide: the license key arrives by email and activates directly on the registered FortiAnalyzer 3500G. If your team needs a quote that includes Elite alongside an OT Security or Security Automation add-on for the same appliance, contact us for combined pricing and coordinated renewal dates.

Frequently asked questions