Fortinet FortiAnalyzer 3510G (5,000 GB/Day) FortiCare Elite, 1-Year (FC-10-AZ3AG-284-02-12)

For environments where the FortiAnalyzer 3510G is central to security operations and a 1-hour support response window is too wide, FortiCare Elite sets the highest available support floor. FC-10-AZ3AG-284-02-12 is the full standalone Elite contract for the 3510G, delivering a 15-minute critical-issue response SLA, long-term support firmware access, and the Elite monitoring portal for one year.

Overview

FortiCare Elite is Fortinet’s top-tier support level. On the FortiAnalyzer 3510G, this 1-Year contract guarantees a 15-minute response on critical support cases, access to extended Long-Term Support firmware branches that extend the maintenance lifecycle beyond standard support windows, and the Elite monitoring portal for appliance health visibility. Like FortiCare Premium, it includes 24×7 telephone support, advanced hardware replacement, Priority RMA add-on eligibility, firmware updates, and the online Fortinet asset portal.

Unlike FC-10-AZ3AG-204-02-12, which is an upgrade applied on top of an existing Premium contract, this SKU is a complete standalone Elite contract and does not require a prior FortiCare Premium license.

Who it suits

FortiCare Elite is suited for organizations that treat the FortiAnalyzer 3510G as mission-critical infrastructure and need the fastest contractually guaranteed response time Fortinet offers. Large enterprises with global SOC operations, critical infrastructure operators, and service providers contractually required to meet sub-hour recovery objectives are the primary audience.

Teams running the 3510G past standard end-of-software-support dates will also value the extended LTS firmware access, which provides continued security patches beyond the standard support window.

Buying from DataCenter360.ca

DataCenter360.ca processes FortiCare Elite orders worldwide with electronic delivery. Provide your FortiAnalyzer 3510G serial number at purchase to enable direct registration in Fortinet’s asset portal. If you already hold an active FortiCare Premium contract and prefer the upgrade path, FC-10-AZ3AG-204-02-12 is the lower-cost alternative. Contact DataCenter360.ca to compare options for your specific renewal scenario.

Frequently asked questions