Fortinet FortiAnalyzer 3510G (5,000 GB/Day) FortiCare Premium, 1-Year (FC-10-AZ3AG-247-02-12)

Keeping a 5,000 GB/day log analytics platform available around the clock requires more than firmware updates and an online portal. FortiCare Premium for the FortiAnalyzer 3510G provides 24-hour telephone access to Fortinet engineers, advanced hardware replacement, and a 1-hour response guarantee on critical issues for a full year.

Overview

FortiCare Premium for the FortiAnalyzer 3510G covers four main entitlements: a 1-hour response SLA for critical support cases, 24×7 telephone access to Fortinet’s support organization, advanced hardware replacement shipping rather than return-and-replace, and eligibility for Priority RMA add-on services. It also includes all base entitlements shared across FortiCare tiers: firmware updates, access to online support tools, and the Fortinet asset portal.

The comparison table below shows how Premium stacks up against Essential and Elite tiers on this appliance.

Who it suits

FortiCare Premium is suited for production environments where the FortiAnalyzer 3510G serves as the central log collection and analytics platform and any extended outage would reduce security visibility across the organization. Enterprise security operations centers, large managed service providers, and government or regulated-industry deployments commonly operate at this support tier.

Organizations that anticipate hardware issues and cannot tolerate the delay of a standard return-and-replace process should note that advanced replacement ships a unit before the failed hardware is returned.

Buying from DataCenter360.ca

FC-10-AZ3AG-247-02-12 is an electronic license that DataCenter360.ca delivers worldwide as an authorized Fortinet Select Partner. When purchasing, provide your FortiAnalyzer 3510G serial number so Fortinet’s asset portal can register the contract correctly. DataCenter360.ca can also quote multi-year Premium contracts or bundle this coverage with applicable FortiAnalyzer 3510G add-on services such as OT Security or Security Automation.

Frequently asked questions